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Job overview

The post holder will be required to work as part of a team providing a booking service to the cardiology department. This requires close liaison with consultants, patients, medical and nursing staff, physiologists and managers.

This is a multi-skilled and busy role with frequent requirements for concentration, where the work pattern can be unpredictable with regular interruptions.  Handling of complex and sensitive information and the need for confidentiality is integral to the post.  The post holder will require a working knowledge of IT systems, in addition to knowledge specific to Cardiology. The role will include booking patients for outpatient clinics, diagnostic tests and handling GP, BHT clinician and patient queries. The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate.

Main duties of the job

To deal professionally with patient queries in line with guidance from the Trust’s Access Policy using tact and persuasive skills.

To be responsible for accurate input of confidential data onto the hospital’s Careflow system. This requires detailed knowledge of eRS, EVOLVE, Careflow and CCW amongst others.

To be knowledgeable about and  understand medical terminology to ensure the correct transfer of clinical information onto the Carefow system.

To use the PTL to determine sequence of patients to be booked, adhering to the rules of the 18 week patient pathway.

Liaise with the Cardiology teams to ensure appointments are arranged for outpatients and diagnostic procedures to ensure maximum use of available clinical capacity.

Working for our organisation

• Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

   What does Buckinghamshire Healthcare NHS Trust offer you?

  • As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
  • We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
  • We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

 What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.