Job summary
- Main area
- Digital
- Grade
- Band 5
- Contract
- 18 months (Fixed Term / Secondment)
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 434-C6447240
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £28,407 - £34,581 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
Employer heading
Corporate Application Support Officer
Band 5
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
Across our Digital portfolio we are working to the following principles:
- Putting users’ needs first
- Designing for simplicity
- Working in an agile way
- Communicating and engaging throughout
The post-holder will work as part of the Corporate Applications Team, providing day to day support, administration and configuration for a range of clinical systems and applications at BHT.
Applicants are encouraged to apply early, as soon as suitable applications are received the vacancy can be closed.
Main duties of the job
The post holder will provide technical and operational support working collaboratively within the Clinical Systems team and with end users providing support and guidance. Support would also extend to working with wider Digital and Technology teams across the Trust liaising with business areas to troubleshoot and resolve issues.
Support would be provided in relation to incidents and requests, systems and applications administration, configuration and access management carried out in accordance to the agreed levels of services and providing a good customer experience in accordance with the departmental guidelines and policies.
Key systems and applications relate to Clinical Information Systems such as Electronic Patient Record, Shared Care Record, National Systems and Services, Mobile Working solutions, Electronic Document Management, and Identity and Access Management solutions.
The post holder is expected to work flexibly across main Trust sites at Aylesbury, High Wycombe and Amersham.
Working for our organisation
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our care values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- Good digital literacy and IT skills
- Evidence of on-going personal development
Desirable criteria
- Evidence of technical training on Acute and/or Community Electronic Patient Records
EXPERIENCE
Essential criteria
- Previous experience working with Clinical Systems in a Healthcare organisation
- Previous experience of working in a Customer Service environment and providing support to staff.
Desirable criteria
- Experience of EPR admin, configuration and support
- Prior experience of admin/clerical work relating to clinical areas in an NHS Trust
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Good written and verbal communication skills with the ability to write clearly and legibly in English.
- Good problem solving and diagnostic skills, leading to swift resolution of issues.
- Ability to document work accurately.
- Ability to multi task effectively and independently.
- Ability to rapidly familiarise self with new or bespoke applications.
- Able to work flexibly both in terms of hours, location and role.
Desirable criteria
- Good knowledge of NHS systems and applications used nationally within the NHS.
- Good understanding of Acute and Community processes including Outpatients, Inpatients, Maternity, theatres and Emergency Departments.
- Knowledge of Health and Safety Principles.
- Awareness of Information Governance policies and obligations, including Data Protection Act and an understanding of patient data confidentiality
- Practical understanding of IT security issues and how they should be applied in an NHS organisation.
SPECIAL CIRCUMSTANCES
Essential criteria
- Flexibility in approach to work and the changing needs of the service.
- Willing to attend further training as required
Desirable criteria
- Valid Driving Licence and use of car
- Able to provide on-call services
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Sunita Patil
- Job title
- Head of Clinical Systems
- Email address
- [email protected]
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