Job summary
- Main area
- Patient Access
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 434-SCS6326905
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 21/07/2024 23:59
Employer heading
Booking Co-ordinator - Outpatients
Band 2
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Booking Co-ordinator. You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.
Main duties of the job
- As a member of the Patient Access Team, the Booking Co-ordinator role is pivotal in ensuring we achieve several government targets around patient waiting times.
- Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and specialty specific requirements.
- You will also be dealing with queries from internally and externally, providing an efficient and effective administration service.
Working for our organisation
Listen to why colleagues think we’re a great place to work! BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- Good Basic Education
- GCSE or equivalent in Maths and English
Desirable criteria
- Customer Care Course or equivalent
EXPERIENCE
Desirable criteria
- Previous NHS or health care experience
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
- Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
- Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
- Aware of Confidentiality code of practice in relation to patients and staff.
- Able to work under pressure and deal with conflict situations to an amicable conclusion.
- Flexible working attitude in order to be multi skilled in different areas of the service.
- Ensure punctuality and reliability of self to ensure good relationship within team environment.
Desirable criteria
- Previous NHS experience
SPECIAL CIRCUMSTANCES
Essential criteria
- Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
- The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Leena jacob
- Job title
- Deputy Service manager
- Email address
- [email protected]
- Telephone number
- 01296 831674
- Additional information
List jobs with Buckinghamshire Healthcare NHS Trust in Administrative Services or all sectors