Crynodeb o'r swydd
Teitl cyflogwr
Team Leader - Wycombe and Marlow OPD
Band 4
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Trosolwg o'r swydd
Due to internal promotion and restructuring within the Outpatients department, the opportunity has arisen for enthusiastic and motivated individuals to join the Patient Access management team and take a key lead its development into a modern and patient focused service. We have two full time Team Leader vacancies based at both Stoke Mandeville and Wycombe Hospitals.
Team Leaders will be based at both Stoke Mandeville and Wycombe Hospital Outpatient Reception Departments. They also will have responsibility for Thame, Buckingham and Marlow Community Receptions depending on base location.
Prif ddyletswyddau'r swydd
To be considered for this role, you must have a good standard of education ie GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.
Having responsibility for appointment booking processes, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.
Ensure that staff always adhere to the Patient Access Department standard operating procedures, highlighting to senior management any situations where this is not achievable.
Provide cross-cover for other Team Leaders across the function to ensure a consistent and effective service is always maintained.
To attend any meetings relevant to your role or as requested by the Access/Site Managers.
This is a varied role in a very busy and demanding environment where you will also have direct responsibility for the day-to-day organisation, management and welfare of your team.
Gweithio i'n sefydliad
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
Manyleb y person
EDUCATION, QUALIFICATIONS & TR
Meini prawf hanfodol
- Good Standard of education
- GCSE Maths and English or equivalent
Meini prawf dymunol
- Previous NHS experience
EXPERIENCE
Meini prawf hanfodol
- Use of Microsoft office packages
- Good communication skills, at all levels and across a range of individuals including clinical staff and patients
- Previous experience of supervising a team
- Experience of having worked to performance targets and within a service level agreement
- Previous experience of supervising a team Previous experience managing change
Meini prawf dymunol
- Experience of coaching/teaching of staff
- Awareness and understanding of patient tracking list management
SKILLS, ABILITIES AND KNOWLEDGE
Meini prawf hanfodol
- Excellent customer care skills and experience of working within a customer facing environment
- Demonstration of the ability to motivate self and others
- Track record of being a good team worker
- Evidence of initiating skills and working practices to develop local protocols
- Ability to work with differing client groups particularly with unusual/difficult cases/situations
SPECIAL CIRCUMSTANCES
Meini prawf hanfodol
- Work flexible hours, as the service requires .
- Able to work across multiple sites
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Tayaba Rani
- Teitl y swydd
- Site Co-ordinator
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07966134677
- Gwybodaeth i gefnogi eich cais
Please contact Tayaba on 07966134677
Rhestr swyddi gyda Buckinghamshire Healthcare NHS Trust yn Gwasanaethau gweinyddol neu bob sector