Job summary
- Main area
- Audiological Science
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-SURG1309A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Audiology (Dept)
- Town
- Milton Keynes
- Salary
- £25,147 - £27,596 Per annum
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
Employer heading
Audiology Patient Pathway Coordinator
Band 4
Job overview
Patient Pathway Coordinator, Audiology
Department: Audiology Services
Band 4 £25,146 - £27,596 per annum
Hours: 37.5 hrs per week, all MKUH roles will be considered for flexible working
In Audiology Services, we test the hearing of patients of all ages, from newborn babies to centenarians, fit hearing aids and provide ongoing support. Our services include direct referral, tinnitus and hyperacusis clinics and a learning disability service. Our team comprises 10 Audiologists and 3 Patient Pathway Coordinators (including this post).
We work closely with the ENT staff, Paediatricians, the Newborn Hearing Screening Team in the hospital and with our colleagues in Community Paediatrics, Health Visiting, School Nursing, Speech and Language Therapy and Education to facilitate seamless care for our patients.
We are looking for a committed and focused individual to work as a Patient Pathway Coordinator within our busy department. This role includes considerable contact with patients and their families both on the phone and in person. You should be able to demonstrate excellent communication and organisational skills and enjoy working in a demanding environment, whilst maintaining accurate record keeping and giving attention to detail.
Interview: w/c 12th August 2024
Main duties of the job
Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
Provision of a comprehensive senior administration service to clinicians and teams within Audiology.
Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as Auditbase, eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.
Supporting operational teams to deliver an efficient and effective outpatient service.
Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.
Working for our organisation
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
General
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Communication/Patient Care
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills; referring clinical-related queries to appropriate staff.
Please refer to Job Description for further details
Join #TeamSurgery at Milton Keynes University Hospital
The surgery division at MKUH, which covers specialties including theatres and the Intensive Care Unit, offers a variety of roles and opportunities, both clinical and non-clinical. The division are looking for passionate, enthusiastic and forward-thinking professionals to join the team.
MKUH is one of the leading hospitals in Europe for implementing robotics to assist in surgery, becoming the first in the continent to use the CMR Versius robot for gynaecological surgery. Since its introduction in 2019, the theatres team have completed over 500 surgical cases, the first hospital in the UK to reach this milestone, achieving this in March 2023.
As well as being an innovator in robotics, the Trust is proud to be part of the New Hospital Programme, with plans to expand and increase our surgical capacity to meet the health needs of our communities now and in the future.
With a leading benefits package, and a growing hospital estate to meet one of the fastest growing populations in the country, it is a great time to join MKUH.
Find out more about working in #TeamSurgery at MKUH from the people who work across the division in the video below.
https://www.youtube.com/watch?v=-mYel-Y9nrU
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- Good general education including English at GCSE (Grade C or above) or equivalent.
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages
Desirable criteria
- ECDL qualification or equivalent
Experience
Essential criteria
- Customer care work experience or previous clerical experience
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
Desirable criteria
- Experience of transcribing dictation or copy typing.
Skills
Essential criteria
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail.
- Ability to make decisions using own initiative.
Personal and people development
Essential criteria
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential criteria
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills.
- Good customer service skills.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Fiona Lane
- Job title
- Head of Audiology Services
- Email address
- [email protected]
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