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Detailed job description and main responsibilities

·      To provide a comprehensive administration service to the team, receiving and handling complex and sensitive information, producing correspondence, photocopying, emailing, and taking telephone messages into the office.

·      To support the Patient Experience Team with administrative duties relating to the management of the Friends and Family Test (FFT) process, main task is inputting the paper FFT forms onto an Excel spreadsheet.

·       To support the collection of completed FFT forms and the distribution and stock levels of FFT information.

·       Responsibility for ordering and maintaining stationary/equipment requirements using the Trust’s electronic ordering system

·       To produce monthly posters by breaking down FFT response figures and ad hoc information requests showcasing FFT results

·       Input information received from compliments to a dedicated Excel spreadsheet.

·       To support the Complaints and PALS team with parts of the process to ensure there are accurate and detailed records on all complaints and concerns on Radar, the Trust’s complaint’s database.

·      Support Complaints Team to arrange meetings by liaising with staff and patients to agree suitable dates and times

·      To provide efficient customer focused service to staff that visit or contact the department dealing with enquiries promptly taking action as necessary and directing accordingly.

·       Participate proactively in projects and service improvements for patient experience.

·       To maintain constructive relationships with others within and across the Trust and externally in order to improve the effectiveness and efficiency of the service.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.  We promote an inclusive workforce and encourage applications from applicants from all backgrounds.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing  employment  with  the  Trust,  all  employees  (except Medical & Dental Staff on national terms and conditions) are  subject  to  a probationary period lasting  a  period  of  six  months  with  an  option  to extend  for  a  further  six  months  to  a total of  12 months.