Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Part Time/ Flexible working hours may be considered
- Hours
- Part time
- Flexible working
- Job ref
- 180-B-246093
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Outpatients Blood Test
- Town
- Cambridge
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/10/2024 23:59
Employer heading
Receptionist - Outpatients
Band 2
Job overview
We have an exciting part time opportunity for you to join our Outpatient Blood Test department as a Receptionist.
Are you friendly, approachable professional, able to communicate effectively with excellent inter-personal skills? If so this could be the role for you.
We are looking for someone to join our team working Monday’s and Friday’s 900-1700.
Main duties of the job
You would undertake as a receptionist.
Greeting patients into the department.
Booking Blood tests via the telephone system.
Answering general calls to the department.
Using Epic to update patient details/My Chart.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 01-October-2024.
Interviews are due to be held on 14-October-2024.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Numerate and literate
- Educated GCSE level or equivalent
Experience
Essential criteria
- Planning and organising straight forward tasks
- Working within agreed guidelines to set timescales
Desirable criteria
- Basic admin experience
- Experience of customer service dealing with the public
- Previous experience of working in the NHS
- Experience of call handling
Knowledge
Essential criteria
- Understanding of confidentiality
Desirable criteria
- Basic knowledge of the Trust
Skills
Essential criteria
- Ability to work as part of a team and build working relationships
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedules and timescales
- Basic IT skills- ability to use Microsoft Office and Outlook
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail
- Ability to work under pressure
Desirable criteria
- Ability to handle challenging/difficult situations
- Ability to multi-task and problem solve and escalate when necessary
Additional Requirements
Essential criteria
- • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christine Ward
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01223 348598
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