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Job summary

Main area
Cancer Directorate
Grade
Band 7
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (Full Time or Part Time/Flexible working hours may be considered)
Job ref
180-B-235628-RF
Employer
Cambridge University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Addenbrookes Hospital-Division B
Town
Cambridge
Salary
£43,742 - £50,056 p.a. pro rata
Salary period
Yearly
Closing
14/07/2024 23:59
Interview date
24/07/2024

Employer heading

Cambridge University Hospitals NHS Foundation Trust logo

Quality Assurance Manager

Band 7

Job overview

We are looking to recruit an experienced Quality Assurance Manager to be responsible for the upkeep of the quality processes for the surgical services within the Cancer Directorate via Q-Pulse and the successful maintenance of various quality standards.

We are currently inviting applications from enthusiastic and motivated individuals, to join our current QA Team working under the direction of the Head of Quality and alongside the Cancer Directorate Governance Manager who’s focus is on Governance aspects including incidents and risks.

Applicants will have experience of  the ISO 9001 quality management framework, auditing within a  biomedical/healthcare setting, experience of quality managing CHKS and CQC inspections of Q-Pulse. You will have excellent communication skills, a keen eye for detail, be adaptable, flexible, and innovative. You must have the ability to work on your own as well as within a team and be highly motivated to deliver excellence.

Main duties of the job

Under the direction of the Head of Quality Management you will:

Be the accountable lead for quality management across the defined service(s).

Be responsible for the development, implementation and maintenance of quality management for the defined service, providing expert advice, guidance and support.

Manage, co-ordinate all necessary preparation for external audit and regulatory inspections such as CHKS, OECI, and CQC for the defined service(s) – liaising with other services as appropriate.

Manage an effective document control process focusing on the timely review of active documents and expedition of draft documents through the approval process to publication.

Promote quality improvement within the defined service(s).

Manage and perform audits for the defined service in accordance with the audit schedule.

Manage and maintain an effective corrective actions process.

Manage the training and competency records for the defined service(s).  

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 14th July 2024.

Interviews are due to be held on 24th July 2024.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria
  • Educated to degree level or equivalent.
  • Relevant post-graduate training in quality management or equivalent experience in quality management.
  • Evidence of continuous personal and professional development.
Desirable criteria
  • Management qualification or equivalent experience.
  • Qualification in project management.
  • Postgraduate qualification in relevant area.

Experience

Essential criteria
  • Experience of quality management systems such as Q-Pulse.
  • Experience of managing and maintaining quality assurance systems.
  • Experience in hosting or participating in regulatory inspections.
  • Experience of supporting internal and external accreditation.
  • Experience of supporting education, development and training.
  • Experience in compiling and implementing policies and procedures that support service improvement.
  • Familiar and competent with clinical and non- clinical audit.
  • Familiar and competent with research methodology.
  • Problem solving/troubleshooting skills.
  • Effective verbal and written communication.
  • Line management.
  • Microsoft Office products.
Desirable criteria
  • Previous role with NHS Quality Assurance systems and processes.
  • Experience of managing a team.
  • Experience of completing and submitting mandatory returns.
  • Experience of teaching.
  • Experience of managing projects.

Knowledge

Essential criteria
  • Q-Pulse/Quality Management systems.
  • Experience in HTA, JACIE, CHKS, OECI and other accreditation standards.
  • Knowledge and experience of Cancer services.
  • Knowledge of the CQC standards KLOEs.
  • In-depth knowledge of cancer accreditation processes.
  • Expert knowledge and experience of current national and local cancer service issues.
  • The NHS Plan and modernisation agenda.
  • Principles of lifelong learning.
  • Professional education and training.
  • Workforce planning, recruitment, and retention.
Desirable criteria
  • Knowledge of NHS initiatives.

Skills

Essential criteria
  • Audit.
  • Root cause analysis.
  • Presentation skills.
  • Attention to detail.
  • Excellent IT skills.
  • Able to work equally well under own initiative and as part of a team.
  • Good communication skills – particularly with clinical and senior staff.
  • Able to interpret users’ needs.
  • Able to organise/prioritise own workload and workload of others.
  • Able to operate consistently at high-level summary as well as detail level.
  • Able to identify and embrace change in the drive towards continuous improvement.
  • Strong interpersonal skills with the ability to communicate at all levels and to build constructive relationships based on shared understanding with colleagues and stakeholders.
  • Self-motivated with the ability to work under pressure and deliver to tight timescales.
Desirable criteria
  • Budget and resource management.

Additional Requirements

Essential criteria
  • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
  • Willingness to travel, on occasions, within the region and nationally.
  • Flexible approach to working.
  • Occasional exposure to distressing or emotional issues.

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Age-Friendly Employer PledgeCare quality commission - GoodMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgeTime to changeDisability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Sue Cade
Job title
Cancer Directorate Head of Quality
Email address
[email protected]
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