Job summary
- Main area
- Division B Transport
- Grade
- Band 3
- Contract
- Permanent: Part Time/ Flexible working hours may be considered
- Hours
- Part time
- Flexible working
- Job ref
- 180-B-246070
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital
- Town
- Cambridge
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 07/08/2024 23:59
Employer heading
Transport Booking Clerk
Band 3
Job overview
We are looking for a well organised individual to join the Patient Transport team. The ability to work well under pressure, be organised and have excellent communication skills are essential. You must be able to work both independently and work with the team, liaise with staff at all levels in a confident manner and be willing to learn.
Main duties of the job
This post is a mixture of evening and weekend working. You will be covering two weekends per month (Saturday and Sunday 08:00 – 17:30) and working 16:15 – 20:00 Monday to Friday for 2 weeks with 2 weeks off per month.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 07-August-2024.
Interviews are due to be held on 13-August-2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent
- Admin / ITQ or equivalent experience
Desirable criteria
- Typing qualification or equivalent
Experience
Essential criteria
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of customer service or dealing with the public
- Data entry
- Experience of IT packages - Microsoft Office
Desirable criteria
- Previous experience of working in the NHS
- Experience of dealing with difficult situations and confrontations
Knowledge
Essential criteria
- Understanding of confidentiality and data protection
- Understanding of customer service
Desirable criteria
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of Medical Terminology
Skills
Essential criteria
- Ability to work as part of a team
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Accurate and speedy typing and key board skills
- Good organisational skills
- Ability to meet deadlines
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable criteria
- Ability to touch type
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Genny Bailey
- Job title
- Directorate Support Manager
- Email address
- [email protected]
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