Job summary
- Main area
- Oncology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 180-B-246108
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division B
- Town
- Cambridge
- Salary
- £24,071 - £25,674 p.a. pro rata
- Salary period
- Yearly
- Closing
- 10/11/2024 23:59
- Interview date
- 19/11/2024
Employer heading
Assistant Admissions Coordinator - Oncology Day Unit
Band 3
Job overview
We are looking for a well organised and enthusiastic individual to join our Oncology Day Unit admin team. You will be based on the reception desk greeting and admitting patients into the units and booking appointments.
The ability to work under pressure, be organised and have excellent customer service skills are essential. You must be able to work both independently and within the team; liaise with staff at all levels in a confident manner and be willing to learn.
Flexibility is essential as the post does require staff to cover some Saturday shifts, bank holidays, and varying 7.5 hour shift patterns within the hours of 8am - 8pm Monday-Friday.
Good communication and telephone skills are essential . Previous experience of using computer systems (particularly EPIC) will be an advantage however full training will be given.
Staff will be expected to work onsite until fully trained and competencies complete. A hybrid working pattern at home and onsite may be discussed and considered once the training period completed.
Main duties of the job
To deliver and maintain a professional administration and reception service to Oncology Day Unit and to all its users patients, relatives and colleagues.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 10th November 2024.
Interviews are due to be held on 19th November 2024.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only cafe, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent.
- NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience.
Desirable criteria
- Typing qualification or equivalent.
- Secretary qualification or equivalent.
Experience
Essential criteria
- Experience of working in a busy office environment or reception role.
- Experience of prioritising, planning and organising own tasks.
- Working with guidelines.
- Experience of customer service or dealing with the public.
- Data entry.
- Experience of IT packages - Microsoft Office.
Desirable criteria
- Previous experience of working in the NHS.
- Previous experience of working within medical records.
- Experience of call handling.
- Experience of dealing with difficult situations and confrontations.
Knowledge
Essential criteria
- Understanding of confidentiality and data protection.
- Understanding of customer service.
Desirable criteria
- Knowledge of the Trust including awareness of the Trust's priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
Skills
Essential criteria
- Ability to work as part of a team.
- Good communication skills including telephone, email and face to face.
- Ability to follow processes and procedures.
- High level of ability to organise and manage own time keeping to schedule and deadlines.
- Accurate and speedy typing and key board skills.
- Good organisational skills.
- Ability to meet deadlines.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable criteria
- Ability to touch type.
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amal Tom
- Job title
- Clinic Coordinator
- Email address
- [email protected]
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