Job summary
- Main area
- Ophthalmology
- Grade
- Band 4
- Contract
- 6 months (Fixed Term/Secondment for 6 months)
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 180-D-245282-RE1
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division D
- Town
- Cambridge
- Salary
- £26,530 - £29,114 p.a. pro rata
- Salary period
- Yearly
- Closing
- 29/09/2024 23:59
- Interview date
- 09/10/2024
Employer heading
AMD Coordinator
Band 4
Job overview
We are seeking to appoint a highly motivated, dynamic well organised and enthusiastic candidate to the role of AMD Coordinator within the Ophthalmology department to give a high level of patient service.
You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role.
Main duties of the job
The Role of the AMD Coordinator is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Age Related Macular Degeneration Service. This includes managing the clinics on the trust system, booking clinic appointments & Therapeutic appointments within a defined timescale, Secretarial duties, including the creation and sending of letters, line management of the AMD Referrals Coordinator and liaising with the clinical team to ensure a smooth and safe patient experience.
Supporting the Medical Retina team in managing the Therapeutics patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 29th September 2024.
Interviews are due to be held on the 9th October 2024.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent Maths and English
Desirable criteria
- Administrative or Customer Service qualification
Experience
Essential criteria
- Extensive Administrative experience
- Reception experience which demonstrates experience of dealing with general public both on telephone and in person in a busy environment
- Significant customer service experience within an NHS environment
Desirable criteria
- Working within a multidisciplinary team.
- Supervisory experience.
Knowledge
Essential criteria
- Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels
- Ability to influence others positively and act as a role model within a small team
- Good computer skills in particular MS Office / Microsoft Outlook
- Good time management and organisational skills to meet tight deadlines and work effectively under pressure
- Maintain a calm and professional manner when dealing with challenging people and distressed patients
- Ability to prioritise own workload and help others to prioritise
- Demonstrate attention to detail
Desirable criteria
- • Knowledge of Trust information systems
Skills
Essential criteria
- Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels.
- Ability to influence others positively and act as a role model within a small team.
- Good computer skills in particular MS office/Microsoft outlook.
- Good time management and organisational skills to meet tight deadlines and work effectively under pressure.
- Maintain a calm and professional manner when dealing with challenging people and distressed patients.
- Ability to prioritise own workload and help others to prioritise.
- Demonstrate attention to detail.
Desirable criteria
- Use of Epic or other computerised hospital databases.
Aditional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
- Demonstrate adaptability.
- Willingness to learn and develop.
- Undertake professional development and encourage others.
- Professional manner and smart appearance.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carolyn Falconer
- Job title
- Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 01223 254658
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