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Job summary

Main area
Women and Children's Services
Grade
Band 3
Contract
Permanent: Full Time or Part Time/ Flexible working hours may be considered
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (37.5hrs per week (13 x 12 hour shifts in each 4 week period). Part time hours may be accommodated with discussion.)
Job ref
180-E-246059
Employer
Cambridge University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Rosie Hospital
Town
Cambridge
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
14/07/2024 23:59
Interview date
29/07/2024

Employer heading

Cambridge University Hospitals NHS Foundation Trust logo

Emergency Bed Service Coordinator

Band 3

Job overview

Are you looking for a new opportunity? Are you a reliable, hardworking individual who thrives in a busy environment?

An exciting opportunity has arisen for an enthusiastic Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. This is a developing service which delivers neonatal and paediatric critical care transfers across the East of England.  You will play a crucial role within the service, coordinating emergency referrals and bed/cot locating across the region.  You will act as the first point of contact for all forms of communication for the service (primarily via telephone).

This emergency service is based at the Rosie Hospital in Cambridge and you will be required to work 12 hour shifts covering a 24/7 rota with your colleagues (to include weekend and night shifts). Shift times are 08:00-20:00 or 20:00-08:00.

Main duties of the job

Working for an emergency, 24/7 Neonatal and Paediatric Transfer Service.

To co-ordinate collection, storage and reporting of information regarding regional cot availability.

To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.

To be the first point of contact for all referrals.

To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service).

This role is not patient facing. 

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on 14-July-2024.

Interviews are due to be held on 29-July-2024.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Experience

Essential criteria
  • Experience of working in a customer services or front of house environment
  • Experience of dealing with the public in a professional environment.
  • Basic IT skills - ability to use Microsoft packages
  • Experience of working in a team
Desirable criteria
  • Previous NHS experience
  • Experience of working in a busy contact centre / call handling position, helpdesk or reception
  • Shift work – 24/7 service
  • Experience of using EPIC or other electronic patient record

Qualifications

Essential criteria
  • Standard level of General Education
  • (GCE, GSE, GCSE or equivalent education)
Desirable criteria
  • NVQ Level 2 or 3 in Customer Service or Business & Administration

Knowledge

Essential criteria
  • Understanding of patient confidentiality issues
  • Understanding of the need to prioritise urgent information
  • Able to work on own initiative
  • Ability to multi-task
Desirable criteria
  • Experience of multi-disciplinary team working
  • Knowledge of the NHS
  • Knowledge of the eastern region

Skills

Essential criteria
  • Good communication skills including telephone, email and face-to-face.
  • Ability to deal with challenging conversations, often with stressed/anxious stakeholders
  • Ability to follow processes and procedures
  • Ability to manage time working to schedule and timescales, whilst under pressure
  • Good organisational skills
  • Ability to show attention to detail
  • Computer literate
  • Pleasant, calm and polite telephone manner
  • Using initiative to progress work/referrals without direct guidance, often whilst lone-working

Additional requirements

Essential criteria
  • . The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust val
  • Must be able to work unsocial hours including late shifts, nights, weekends and bank holidays
  • Calm and understanding approach
  • Maintaining a neat and tidy appearance
  • Willingness to assist with other duties as required
  • . In compliance with provisions in the working time regulations 1998 and the management of health and safety at work regulations 1999, this post is restricted to persons aged over 18 years

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Age-Friendly Employer PledgeCare quality commission - GoodMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgeTime to changeDisability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Anna Frost
Job title
Business Support Manager
Email address
[email protected]
Telephone number
01223 349268
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