Job summary
- Main area
- Dental Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 448-AMB-6439681
- Employer
- Cambridgeshire Community Services NHS Trust
- Employer type
- NHS
- Site
- Brookfields Hospital
- Town
- Cambridge
- Salary
- £22,383 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 17/07/2024 23:59
- Interview date
- 25/07/2024
Employer heading
SCD Administration Assistant
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Job overview
An exciting opportunity has arisen for a SCD (Special Care Dental Service) Admin Assistant to support the SCD Service within Dental HealthCare. The SCD Service provides a referral based specialist service across Cambridgeshire & Suffolk.
Excellent communication skills are essential to enable you to respond professionally and with a proactive friendly can-do attitude; you will develop effective relationships with a wide range of staff and patients. You must be able to prioritise your work, work independently and at times be flexible.
If you are reliable, discreet and diplomatic and possess the qualities outlined above, then this is the job for you.
(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised)
Main duties of the job
The duties of the SCD Admin Assistant will be to support a diversified, multifaceted service delivered in different locations.
Your role will primarily be to handle SCD calls, process referrals and liaise with patients and healthcare professionals on a regular basis.
You will need to possess excellent organisational skills and must have the ability to work unaided and under your own initiative without direct supervision.
The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex/special needs.
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Detailed job description and main responsibilities
To provide administrative support to the SCD Service and be able to work as part of a wider team of administration staff.
To have excellent attention to detail due to the accuracy required for inputting patient information.
Must be competent in the use of Microsoft Office applications including Word and Excel.
Log and record all referrals received into the service on a daily basis using Excel.
Deal with day-to-day queries using own initiative to resolve issues within guidelines.
Accurately input and update data.
Ability to work to deadlines and targets and able to work under pressure.
Ability to prioritise and organise own workload in an efficient and accurate manner.
Good organisational skills and able to pay particular attention to detail.
Handle enquiries from the general public, members of the dental and medical profession and other disciplines within the NHS.
Liaise between the service and other departments within the Trust.
Use initiative with regard to referrals received from General Dental Practitioners.
Booking appointments, compiling referral letters and liaising with Dentists and other healthcare professionals ensuring all the appropriate information and notes are available.
Maintain the clinic diary to ensure that all available surgery time is utilised appropriately across multiple clinics in Cambridgeshire & Suffolk.
To attend and participate in all meetings as required.
Person specification
Qualifications
Essential criteria
- GCSE, English and maths grade C and above or equivalent qualification
Desirable criteria
- Relevant admin qualification
Experience
Essential criteria
- Post Holder must have a degree of experience in the field of Administration
- Experience of answering telephone calls in a busy high volume call environment
Desirable criteria
- Previous experience within the NHS
- Knowledge of Dentally software
Knowledge and skills
Essential criteria
- Good working knowledge of Microsoft Office applications
- Excellent communication/interpersonal skills
- Work flexibly as part of a team
- Advanced keyboard skills, ability to communicate through IT systems using packages such as Word, outlook and excel
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karolina Piotrowska
- Job title
- BASCD Administrator
- Email address
- [email protected]
- Telephone number
- 07860169253
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