Job summary
Employer heading
Outpatient & Chemotherapy Booker - Huntingdon
Band 3
Job overview
An exciting opportunity has arisen within the Cancer Services Admin Team. We are looking to recruit an enthusiastic and motivated individual to join our small but very busy and dedicated Admin Team.
The successful candidate will provide administrative support to Consultants and their medical team within the Department and also ensuring the provision of an effective service.
** Please note this role is not eligible for sponsorship**
Main duties of the job
The post holder will be responsible in the delivery of an efficient and effective service within the Haematology & Oncology Outpatient Department and Day Unit (Chemotherapy).
Liaising with patients and visitors to the Outpatient Department and Day Unit by using ARIA/Chemo Care to book patient’s treatments and follow up outpatient appointments by using Careflow (PAS).
Collate data via ARIA/Chemo Care and Careflow maintaining the databases. To participate fully as a member of the team, liaising with members of the public and hospital staff in all areas and adopting a flexible approach.
The post holder will also provide administrative assistance.
Working for our organisation
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
- Membership of the NHS Pension Scheme:
- Flexible working opportunities;
- Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Opportunities for career development and training to help you progress in your role;
- Wellbeing support and activities to promote a healthy work environment;
- Access to our in-house physiotherapy service;
- On-site canteens offering subsidised meals;
- Subsidised staff parking (currently free);
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please see the attached job description and person specification for further information relating to this role.
Person specification
Key Skills
Essential criteria
- • Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices, Police and Prison Services
Other
Essential criteria
- Be prepared to work across sites as and when required
Education & Qualifications
Essential criteria
- Qualified to Level 2/GCSE level or equivalent which includes Maths and English
- NVQ/BTEC Level 2 or Level 3 in Business Administration, Customer Services or recent equivalent experience
Experience
Essential criteria
- Recent Administrative or Reception experience in a healthcare environment
- Previous customer services experience within a busy environment working with the general public (telephone and face to face)
- Experience of using MS Office including excel, word and outlook
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
- Recent reception experience in a hospital or GP practice
Desirable criteria
- Experience of using hospital systems including Careflow (PAS), E-track
- Experience of using a scheduling booking system i.e. ARIA/Chemo Care
Knowledge
Essential criteria
- Knowledge and understanding of GDPR and Confidentiality
- Recent knowledge and competent use of Trust IT Systems ie Careflow (PAS), E-track
- Knowledge or awareness of national and local OP targets including 18 Week RTT and Cancer wait targets.
Desirable criteria
- Recent knowledge of a scheduling/booking system i.e ARIA/Chemo Care
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nic Woods
- Job title
- Outpatient & Chemotherapy Team Leader
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
North West Anglia NHS Foundation Trust
Resourcing Department
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambs
PE29 6NT
- Telephone
- 01480 416741
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