Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri 9am to 5pm)
- Job ref
- 310-ASMH-6380788
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Personality Disorder Community Service
- Town
- Peterborough
- Salary
- £22,816 - £24,336 Per annum pro rata
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
Employer heading
PDCS/REDS/PSS Administrator
Band 3
Job overview
We are currently looking to recruit an enthusiastic and motivated Administrator, to provide administrative support for the Personality Disorder Community Service (PDCS), Relational & Emotional Difficulties Service (REDS) and Psychological Skills Service (PSS) based in Peterborough.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs, then we want to hear from you.
We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust. If you meet the eligibility criteria there will be the opportunity to complete an Apprenticeship qualification or NVQ. As part of the apprenticeship/NVQ, you will achieve a national recognised qualification and gain experience in administration in a health care setting.
Main duties of the job
The post holder will be required to provide a comprehensive administrative service supporting the existing team of administrators, as well as a range of clinical staff. Duties will include booking appointments for clinicians and dealing with patients over the telephone, processing referrals, maintaining waiting lists, typing of minutes, and formatting letters, as well as other general administrative duties.
We are looking for someone with strong administrative skills including good IT capabilities and knowledge of Microsoft Teams. You will also have excellent communication skills, including experience of dealing with difficult and sometimes upsetting calls and discussions. We have a large supportive team and require someone who has experience of working in a busy office / clinical setting.
Our team is based in Peterborough, but the post holder may be required to travel very occasionally to our other sites at Cambridge, Huntingdon and Wisbech.
Working for our organisation
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Typing of letters, summaries and reports, if appropriate.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from professionals, service users, carers or staff in person or on the telephone.
- Take accurate messages and ensure these are passed on to the appropriate people.
- Organise appointments as directed.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Monitor and maintain the departments admin stocks.
- Arrange meetings as and when required.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Take calls from clients who may have self harmed or be in crisis.
- Minute multi-professional meetings which may have distressing content.
Person specification
Education / Qualifications
Essential criteria
- Educated to GCE/GCSE standard grade A - C in Maths and English
- Good command of written English
- RSA stage II/NVQ Level 2 in Administration or equivalent
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable criteria
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
Skills & Abilities
Essential criteria
- Excellent customer care skills
- Good IT skills (MS Office)
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Excellent telephone manner
- Ability to work on own initiative
- Ability to work as part of a team
- Good listening skills
Desirable criteria
- Knowledge of Data Protection Act.
Knowledge & Understanding
Essential criteria
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
Other
Essential criteria
- Ability to travel independently to other Trust sites, if required
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Vicky Abraham
- Job title
- Admin Lead
- Email address
- [email protected]
- Telephone number
- 01733 746800
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