Swydd wag: AMHP Administrator, Cambridgeshire and Peterborough NHS Foundation Trust, Peterborough

Crynodeb o'r swydd

Prif leoliad: Administrator
Gradd: Band 3
Contract: Parhaol: Part Time
Oriau: Rhan-amser - 22.5 awr yr wythnos (Part time. Mondays and Thursdays essential, third day flexible)
Cyfeirnod y swydd: 310-ASMH-6360625

Cyflogwr: Cambridgeshire and Peterborough NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Cavell Centre
Tref: Peterborough
Cyflog: £22,816 - £24,336 Per annum pro rata
Cyfnod cyflog: Yn flynyddol
Yn cau: Today at 23:59

AMHP Administrator

Band 3

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please refer to the attached job description and person specification for full details of responsibilities

Take referrals for Mental Health Act assessments, some of which may be of a distressing nature. These calls could be from a ward, community team, police, hospitals or other service or an individual.
To enter the details on the system in a timely manner, alerting the duty AMHPs to the referral.
Deal discreetly and efficiently with telephone calls and to relay messages as per agreed local procedures /systems. That all contact; written, direct and verbal is effective, courteous and professional, conveying a high level of customer care.
Liaise with consultants and medical staff, community services, general practitioners and any other person in an efficient manner.
To record and maintain the integrity of data /information using agreed procedures to enable safe storage and prompt retrieval of information on the IT systems including both CPFT and CCC bespoke systems.
Assist in the delivery and development of service, using information systems to generate reports, documents and letters when requested.
Undertake general clerical and administrative tasks to support the service as required
To ensure that all correspondence is copied onto the Trust and CCC electronic records system in a timely manner.
To be aware that all work dealt with is of a highly confidential and sensitive nature and to comply with the requirements of the Caldicott Report, the Data Protection Act, Access to Health Records Act and subsequent legislation issued in relation to confidential data.
To provide ad hoc assistance to the Social Care administrators as and when necessary, especially in the event of absence due to annual, study or sick leave. For example, providing telephone cover, attending meetings and minute taking.
To ensure that all duties are carried out to the highest standard, and in accordance with current quality initiatives within the work area.

Manyleb y person

Education and Qualifications

Meini prawf hanfodol

Educated to GCE/GCSE (A-C Grades) or Equivalent
Good command of written English

Meini prawf dymunol

RES/OCR stage II/NVQ Level 3 in Business Administration or equivalent

Experience

Meini prawf hanfodol

Previous administrative experience
Previous experience of working in a busy and demanding office environment
Previous experience of working with the public

Meini prawf dymunol

Lived experience of mental health
Previous experience of working in an NHS office environment
Experience in using computer programs including health care IT systems

Skills and Abilities

Meini prawf hanfodol

Ability to work to high standards • •
Willingness to seek advice
A team player combined with the ability to work independently and able to establish sound relationships
Clear understanding of respect, confidentiality and the importance of maintaining confidentiality for patients

Knowledge and Understanding

Meini prawf hanfodol

Communicates well with good listening skills and is able to adopt an appropriate style and method of communication •
Good telephone manner and clear diction
Has a positive approach to customer care
Personable and approachable and has awareness of the effect of good and bad interpersonal skills

Meini prawf dymunol

Knowledge of the Data Protection Act

Other

Meini prawf hanfodol

Flexible approach to the needs of the service
Ability to travel to other trust sites.

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

Integrated physical and mental health services for adults and older people;
Specialist mental health and learning disability services;
Children and young people’s mental health services;
Children’s community services in Peterborough;
Social care;
Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.