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Job summary

Main area
Cardiology
Grade
Band 3
Contract
Permanent
Hours
Part time - 35 hours per week
Job ref
176-Med-6318396
Employer
North West Anglia NHS Foundation Trust
Employer type
NHS
Site
Peterborough City Hospital
Town
Peterborough
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

North West Anglia NHS Foundation Trust logo

Medical Secretary - Peterborough

Band 3

Job overview

We are looking for a self-motivated, flexible, hardworking individual to become an integral part of a busy team within the Cardiology department. 

Your duties will include secretarial support to the Consultants, audio typing of correspondence, preparing for clinics and dealing with telephone enquiries and a variety of other secretarial duties as well as managing the daily workloads. In addition, you will be required to assist in the timely management and validation of patient pathways and cleansing of waiting lists. 

Previous secretarial experience and experience of working with the general public and or professionals is essential. You must have good communication skills with patients and colleagues at all levels and a flexible approach to your work.

Main duties of the job

The post holder will be expected to perform a high level of secretarial and administration tasks within the Cardiology department. You will need to be able to work efficiently and accurately and work flexibly and confidentially.

You should have good written and oral communication skills and function well as part of a team, liaising with colleagues of all levels, using your own initiative and ability to prioritise work to achieve deadlines. You will need to be competent in a range of IT packages, including MS Office.

You will be a point of contact for patients, speciality teams and other departments for all enquiries relating to patient admissions. You will be responsible for the tracking of patient pathways in accordance with the national targets.

The role of Medical Secretary is interesting and varied and offers the opportunity to develop further.

Working for our organisation

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

  • Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
  • Membership of the NHS Pension Scheme:
  • Flexible working opportunities;
  • Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
  • Opportunities for career development and training to help you progress in your role;
  • Wellbeing support and activities to promote a healthy work environment;
  • Access to our in-house physiotherapy service;
  • On-site canteens offering subsidised meals;
  • Subsidised staff parking (currently free);
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles.  Join us and become part of a team dedicated to making a positive difference in our community.

Detailed job description and main responsibilities

For more details on the main responsibilities please refer to the attached Job Description and Person Specification.

Person specification

Qualification

Essential criteria
  • Educated to GCSE level standard English Language at Grade A – C (or equivalent)
Desirable criteria
  • NVQ Level 2 in Business Administration or Customer Service or equivalent experience or willing to undertake NVQ level 2
  • Experience in Audio Typing

Experience

Essential criteria
  • Experience of customer service in a healthcare environment e.g. reception, call centre, administration
  • Experience in databases and computer literacy
Desirable criteria
  • Experience of working in a health care environment
  • Experience of using hospital systems including PAS, e-track, ICE
  • Experience of hospital outpatient administration processes

Skills

Essential criteria
  • Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance
  • Knowledge of Microsoft Office products including excel, word and outlook.
  • Ability to learn and take ownership of own learning
  • Ability to operate effectively as part of a team
  • Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices and Prison Services
  • Excellent verbal and written communication skills
  • Ability to work on own initiative and prioritise work, be proactive and work unsupervised
Desirable criteria
  • Understanding or awareness of national and local OP targets including 18 week RTT and Cancer targets.
  • NHS Administration Services & Processes
  • Knowledge of Hospital PAS Outpatient Clinic make-up.
  • Ability to use IT patient tracking and administration systems

Other

Essential criteria
  • Attention to detail and neat presentation of work.
  • Able to establish and maintain effective working relationships with a wide range of clinical and other administrative staff across a wide range of clinical specialties.
  • Motivated and enthusiastic with ability to meet set targets often working under pressure.
  • Able to deal tactfully with sensitive situations

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joe Patman
Job title
Admin and Pathway Co-Ordinator
Email address
[email protected]
Additional information

Informal enquiries are welcome

If you have problems applying, contact

Address
North West Anglia NHS Foundation Trust
Resourcing Department
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambs
PE29 6NT
Telephone
01480 416741
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