Job summary
Employer heading
Patient Tracker - Emergency Department
Band 3
Job overview
An exciting secondment opportunity has arisen to join our Emergency departments at Peterborough City Hospital and Hinchingbrooke Hospital as a Patient Tracker.
Working alongside a busy team of administrative and clinical staff this is role is pivotal in supporting our teams deliver the best possible care for our patients.
You will be required to provide a variety of administrative tasks all of which improve the patient journey through our department.
Our administrative team in the Emergency Departments are a strong team, all providing a variety of administrative roles including senior secretaries, administrators, team leaders, ward managers assistants and receptionists as well as the patient trackers.
If you are seeking a challenge and possess the skills required this could be the right job for you.
Shifts are: 07.30 - 18.15 hrs & 18.00 - 03.00 hrs covering seven days a week.
The role is cross site between Peterborough and Hinchingbrooke Hospitals.
*Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*
Main duties of the job
Essential skills for this role are fast accurate keyboard skills, excellent customer service experience and the ability to communicate effectively at all levels.
You must be able to multitask, remain calm under pressure, prioritise and troubleshoot within in a busy fast pace environment. Flexibility, reliability, adaptability and working well as part of a team are essential for the Patient Tracker role.
** Please note this role is not eligible for sponsorship**
Working for our organisation
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
- Membership of the NHS Pension Scheme:
- Flexible working opportunities;
- Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Opportunities for career development and training to help you progress in your role;
- Wellbeing support and activities to promote a healthy work environment;
- Access to our in-house physiotherapy service;
- On-site canteens offering subsidised meals;
- Subsidised staff parking (currently free);
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
We would welcome applications from those who meet all of the essential criteria as set out in the person specification.
Please refer to the Job Description and Person Specification for further information regarding the role.
Person specification
Education and Qualifications
Essential criteria
- Good standard of literacy and numeracy
Desirable criteria
- NVQ Level 2 or equivalent experience
- Junior Management/Team Leader Qualification
Experience
Essential criteria
- Previous Customer Service experience (minimum of 12 months)
Desirable criteria
- 1 year experience of working in an ED/ healthcare environment
- 1 year previous administration experience to NVQ level 2 or equivalent
Knowledge
Essential criteria
- Clear, concise verbal and written communication
- Reliable
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michael Joyce-Knowles
- Job title
- Urgent and Emergnecy Care - Service Manager
- Email address
- [email protected]
- Telephone number
- 01733 675099
- Additional information
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