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Job overview

An exciting secondment opportunity has arisen to join our Emergency departments at Peterborough City Hospital and Hinchingbrooke Hospital as a Patient Tracker. 

Working alongside a busy team of administrative and clinical staff this is role is pivotal in supporting our teams deliver the best possible care for our patients. 

You will be required to provide a variety of administrative tasks all of which improve the patient journey through our department.  

Our administrative team in the Emergency Departments are a strong team,  all providing a variety of administrative roles including senior secretaries, administrators, team leaders, ward managers assistants and receptionists as well as the patient trackers. 

If you are seeking a challenge and possess the skills required this could be the right job for you.  

Shifts are: 07.30 - 18.15 hrs & 18.00 - 03.00  hrs covering seven days a week.

The role is cross site between Peterborough and Hinchingbrooke  Hospitals.

*Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*

Main duties of the job

Essential skills for this role are fast accurate keyboard skills, excellent customer service experience and the ability to communicate effectively at all levels.

You must be able to multitask, remain calm under pressure, prioritise and troubleshoot within in a busy fast pace environment. Flexibility, reliability, adaptability and working well as part of a team are essential for the Patient Tracker role.  

** Please note this role is not eligible for sponsorship**

Working for our organisation

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

• Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
• Membership of the NHS Pension Scheme:
• Flexible working opportunities;
• Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Opportunities for career development and training to help you progress in your role;
• Wellbeing support and activities to promote a healthy work environment;
• Access to our in-house physiotherapy service;
• On-site canteens offering subsidised meals;
• Subsidised staff parking (currently free);
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles.  Join us and become part of a team dedicated to making a positive difference in our community.