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Job overview

Are you passionate about providing efficient and responsive service in a medical setting? Do you thrive in a role where attention to detail and excellent administrative skills are paramount? If so, we have the perfect opportunity for you!

As a Medical Secretary/Booking Administrator, you will play a crucial role in supporting Consultants and their medical teams within our Orthopaedic Department. Your primary responsibility will be to ensure the smooth provision of patient pathways, catering to individual needs while adhering to Trust requirements.

**Polite notice previous applicants need not apply**

Main duties of the job

Key Responsibilities:

Efficient Secretarial Support: Provide comprehensive secretarial and administrative assistance to Consultants and their teams, ensuring the highest standards of service delivery.

Patient Pathway Management: Coordinate patient admissions and appointments using the Patient Administration System (PAS), ensuring accuracy and adherence to policies and procedures.

Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and promptly addressing patient inquiries and concerns with sensitivity and confidentiality.

Team Collaboration: Actively participate in team meetings to maintain flexibility in managing changing workloads and contribute to departmental excellence.

Waiting List Management: Manage the 18-week pathway, proactively working to reduce waiting times and ensuring patients are promptly scheduled for pre-assessment and admission.

Liaison and Communication: Serve as the first point of contact for waiting list enquiries, liaising with patients, GPs, and other stakeholders to provide accurate information and support.

Cover and Support: Assist in covering workloads within the Orthopaedic Department and provide support to colleagues in their absence, ensuring continuity of service.

Working for our organisation

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

• Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
• Membership of the NHS Pension Scheme:
• Flexible working opportunities;
• Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Opportunities for career development and training to help you progress in your role;
• Wellbeing support and activities to promote a healthy work environment;
• Access to our in-house physiotherapy service;
• On-site canteens offering subsidised meals;
• Subsidised staff parking (currently free);
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles.  Join us and become part of a team dedicated to making a positive difference in our community.