Job summary
- Main area
- Facilities
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
- Job ref
- 001-AC050-0425
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- UHB - Heath Hospital
- Town
- Cardiff
- Salary
- £46,840 - £53,602 per annum
- Salary period
- Yearly
- Closing
- 16/04/2025 23:59
Employer heading

Retail Manager
Band 7
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
The Retail Catering Manager plays a pivotal role in driving the success of retail catering services within NHS healthcare facilities, encompassing restaurants, retail outlets, and stores. This position is integral to delivering seamless operations, enhancing customer satisfaction, and fostering innovation. The role requires a forward-thinking leader capable of blending commercial acumen with operational excellence to ensure our catering services consistently meet and exceed expectations.
Main duties of the job
We are seeking an ambitious, innovative, and customer-focused Retail Catering Manager to lead and transform our retail catering team. This is a unique opportunity for a motivated individual to drive the commercial growth of our services, enhance digital solutions, and elevate the brand while maintaining our commitment to quality, safety, and exceptional service standards.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
The successful candidate will:
* Drive Commercial Growth: Identify and implement strategies to maximize revenue, optimize costs, and enhance profitability across all retail catering outlets. Use market analysis and customer insights to make informed decisions that align with organizational goals.
* Embrace Digital Transformation: Leverage digital tools and technologies to streamline operations, improve customer engagement, and modernize the customer experience, including online ordering and cashless payment systems.
* Enhance Branding and Marketing: Develop and execute innovative marketing campaigns to attract and retain customers. Champion the brand's identity, ensuring it is synonymous with quality, value, and exceptional service.
* Focus on Quality: Maintain a relentless focus on delivering high-quality food and services, ensuring that customer satisfaction remains at the forefront of all operations.
* Ensure Food Safety and Compliance: Oversee strict adherence to food hygiene and safety standards, ensuring compliance with all relevant regulations and maintaining up-to-date certifications.
* Lead and Develop the Team: Inspire, manage, and support the catering team to achieve their full potential, fostering a culture of excellence and innovation.
* Champion Sustainability: Promote environmentally friendly practices in line with organizational values, including waste reduction, sustainable sourcing, and energy efficiency initiatives.We are seeking an ambitious, innovative, and customer-focused Retail Catering Manager to lead and transform our retail catering team. This is a unique opportunity for a motivated individual to drive the commercial growth of our services, enhance digital solutions, and elevate the brand while maintaining our commitment to quality, safety, and exceptional service standards. The successful candidate will:
* Drive Commercial Growth: Identify and implement strategies to maximize revenue, optimize costs, and enhance profitability across all retail catering outlets. Use market analysis and customer insights to make informed decisions that align with organizational goals.
* Embrace Digital Transformation: Leverage digital tools and technologies to streamline operations, improve customer engagement, and modernize the customer experience, including online ordering and cashless payment systems.
* Enhance Branding and Marketing: Develop and execute innovative marketing campaigns to attract and retain customers. Champion the brand's identity, ensuring it is synonymous with quality, value, and exceptional service.
* Focus on Quality: Maintain a relentless focus on delivering high-quality food and services, ensuring that customer satisfaction remains at the forefront of all operations.
* Ensure Food Safety and Compliance: Oversee strict adherence to food hygiene and safety standards, ensuring compliance with all relevant regulations and maintaining up-to-date certifications.
* Lead and Develop the Team: Inspire, manage, and support the catering team to achieve their full potential, fostering a culture of excellence and innovation.
* Champion Sustainability: Promote environmentally friendly practices in line with organizational values, including waste reduction, sustainable sourcing, and energy efficiency initiatives.
Person specification
Qualifications
Essential criteria
- Diploma Level
- Evidence of proffesional experience
Desirable criteria
- Level 4 FH
- Management Qualification ILM 4
Experience
Essential criteria
- Track Record / Work History
- Finacial experience
Desirable criteria
- Commercial Experience
- Marketing Experience
Skills
Essential criteria
- Leaderships / Management
- Communication
Desirable criteria
- Menu Devolopment
- Marketing Stratergies
Special Knowledge
Essential criteria
- Health and Safety
- Contracting services
Desirable criteria
- Allergen
- Nutritional
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Andrew David Pritchard
- Job title
- Head of Retail Services
- Email address
- [email protected]
- Telephone number
- 02920746729
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