Job summary
- Main area
- IT
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 025-AC378-1124
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Mold, North Wales
- Salary
- £30,420 - £37,030 per annum pro rata (0.4fte)
- Salary period
- Yearly
- Closing
- 12/12/2024 23:59
Employer heading
IT Support Technician
Band 5
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will be able to:
Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.
Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):
- Microsoft Windows 11 & 10 (Operating System)
- Microsoft 365 (Click To Run, Office, Vision, Project)
- GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)
- GP Managed Print Service (Hewlett Packard)
- Authentication Services (Active Directory, Azure)
- Deployment Services (SCCM, InTune, WSUS)
Provide analysis and advice on the interpretation of data produced by those systems and products.
Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include:
- Cegedim
- Community Health Councils (CHCs)
- Dell UK
- EMIS
- GP Practices
- Heath Education and Improvement Wales (HEIW)
- Hewlett Packard
- Hospices
- National Imaging Academy Wales
- NHS Wales Health Collaborative
- NHS Wales Shared Services Partnership (NWSSP)
- Prisons
- Public Health Wales (PHW)
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The post holder will be able to:
Participate in formal training seminars on the use of the systems and products.
Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
The post holder will be responsible for:
Regularly researching and evaluating of new Information and IT technologies to establish their benefit to the work undertaken by DHCW.
Assisting in testing of applications to ensure that the systems developed meet the stated business requirements.
Work autonomously within this role defining how the requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.
Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
- Commitment to continuing professional development for self
- ITIL Foundation Certificate or demonstrable equivalent experience
- Good general knowledge of common hardware and software applications
- Knowledge of: • MS Active Directory • MS Windows Server • O365
Desirable criteria
- Registered with a relevant informatics professional body
- PRINCE2 foundation or demonstrable equivalent experience
- Knowledge of NHS Wales organisations & ITIL strategy
- Knowledge and understanding of the role of DHCW
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
Experience
Essential criteria
- Experience in providing relevant technical support at the appropriate level
Skills and Attributes
Essential criteria
- Good communication and problem solving skills
- Ability to learn new technologies with minimum supervision
- Ability to analyse and resolve IT issues
- Ability to establish good working relationships with people at all levels
- Ability to work on own initiative whilst being an effective member of a multi-disciplinary team
- Proactive & flexible approach to working
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jessica Owen-Hughes
- Job title
- Senior Specialist (IT Support)
- Email address
- [email protected]
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