Job overview

This is an exciting opportunity to join the People & Facilities Management team, primarily supporting the organisation’s reception function.

Main duties of the job

As a receptionist the post holder will be responsible for running a busy reception dealing with staff, visitors and contractors, the switchboard and deliveries from suppliers.

The role holder will provide good customer service and ensure a pleasant welcome to visitors. They will issue ID badges, maintain stationery stock, manage meeting room bookings, deal with incoming and outgoing mail, ensure that the reception area is kept tidy and well-presented and to keep the notice boards up to date. The role holder will manage the car park barrier and car park space requests. The role will also include an administrative function, contributing towards the facilities and compliance programme of work, booking meetings and taking minutes as and when required.

The role holder will also implement and maintain effective office systems making maximum use of technology, raise service desk tickets on the finance system and receipt invoices for goods and services where necessary

The postholder will have the ability to speak conversational Welsh Language at level 3.

Working for our organisation

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

- Respect for All in every contact we have with others,

- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,

- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

- a corporate induction and 90 day Welcome itinerary,

- compassionate leadership,

- a meaningful values based performance appraisal process,

- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?