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Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the  living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until  the annual pay uplift for 2024/25 is confirmed

Job overview

A permanent vacancy has arisen for a Pension Officer within the Employment Services Division in NHS Wales Shared Services Partnership.  The post holder will be part of a team responsible for the provisiion of a comprehensive pension service to the employees of NHS Wales.

It will be necessary at times to work on a self managed basis to ensure a consistent high level of performance delivery in a confidential, accountable and customer focused manner.  The successful post holder must have experience of working in a busy Pension or Payroll Office together with the ability to investigate, analyse and process information and resolve technical enquiries.

The post involves agile working with regular attendance in the office.

Main duties of the job

Contribute to the provision of a comprehensive pensions service to all employees of NHS Organisations contracted to NWSSP through a Service Level Agreement.

Responsible for the provision of advice to managers and staff on all aspects of the NHS Pension Scheme and pension provision.

Ensure that all requests are handled efficiently and effectively and that Pension Scheme Regulations and policies are complied with.

Work with the Pensions Manager and Pension Supervisors to ensure the effective running of the team.

Work closely with colleagues across Workforce and the other functions within NWSSP to promote joint approaches to solving service issues. Build and maintain links with other colleagues within Trusts and other organisations in order to share best practice.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.

We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement.  Innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.
We respect and value our people and strive for a culture of compassion and inclusivity.  We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.