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Job overview

Digital Health and Care Wales is a new and ambitious organisation. Created by Welsh Government to lead on the digital transformation of health and care across Wales, providing digital-first service model for the 21st century. Large-scale developments that will make a significant difference to the people of Wales include expansion of the digital patient record and Wales leading the way by creating an innovative national data resource, improving the way data is collected, shared and used.  

This new organisation builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade and recognises the vital role of digital and data in modern care. By 2025, Digital Health and Care Wales aims to become an international exemplar for the digitisation of health and care.  

This role is to provide a comprehensive, confidential administrative business support to the Primary Care Team; communicating and liaising with Directorates, Divisions, and Stakeholders to produce work to deadlines whilst ensuring compliance to organisational policies. This role is key to the effective running of the Primary Care Services Team. 

This post is fixed term until 31 March 2026 to cover a secondment

Main duties of the job

Establish and maintain effective two way written and verbal communication with individual and groups of Stakeholders as directed by Line Manager. 

Receive and process complex and sensitive information identifying who the most appropriate recipient should be and ensuring appropriate action is taken. 

Manage deadlines and tasks effectively and provide information in a timely manner. Respond to Primary Care Stakeholder, where required. Provide comprehensive administrative support to the Primary Care Team ensuring communication is clear and concise between Directorates, Divisions and Stakeholders. 

Set up and maintain internal and external distribution lists. Provide high level administrative support as required to the Primary Care Team. This will normally include the scheduling of meetings and facilities along with preparation and distribution of agendas and papers, and distribution of notes. 

Take and transcribe minutes and points of note on request. Schedule appointments on behalf of internal, external and 3rd Party departments and companies. 

This will require using own judgement using information available, providing analysis for interpretation and comparison. Create, manage, and maintain information systems to accurately record and report Primary Care activity; ensuring that information is appropriately and securely stored, in line with organisational policy. 

Working for our organisation

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.