Job summary
- Main area
- Telecommunications
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Other
- Job ref
- 100-EA023-0624-W
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Glangwili Hospital and Prince Philip Hospital
- Town
- Carmarthen/Llanelli
- Salary
- £22,720 per annum, pro rata
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
- Interview date
- 22/07/2024
Employer heading
![Hywel Dda University Health Board logo](https://static.trac.jobs/employer-logos/369.png)
Switchboard Operator
Band 2
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed.
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
We are currently looking to employ a Switchboard Operator to work 24 hours per week within the busy switchboard based at Glangwili General and Prince Philip Hospitals.
Main duties of the job
The successful candidate will join the front line team operating a busy switchboard. You will therefore require excellent communication and interpersonal skills. A spoken knowledge of the Welsh Language is essential.
Shifts are 8 hours on a rostered basis, covering a 24/7 all year round service. Weekends and bank holidays are included for which additional payments will be made.
As a Telephonist there would be expectancy for the successful candidate to offer a large degree of flexibility to the hours worked to cover sickness and annual leave within the department.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (five of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is essential for this post.
Interviews will be held on 22/07/2024.
Person specification
Qualifications and Knowledge
Essential criteria
- GCSE or equivalent qualifications
- Possess an appropriate NVQ in Customer Services or relevant experience
Desirable criteria
- NVQ level 2 Customer Services
Experience
Essential criteria
- Previous experience in a customer focused environment
- Previous experience in a call handling environment
Desirable criteria
- Previous experience in a health environment
Language Skills
Essential criteria
- Welsh Speaker (Level 3)
Applicant requirements
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Kelly Beynon-Thomas
- Job title
- Switchboard Manager
- Email address
- [email protected]
- Telephone number
- 07435 634561
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