Job summary
- Main area
- Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday to Friday 9am until 15:45pm includes 45 min break)
- Job ref
- 100-AC157-0624
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Ty Bryngwyn, Prince Philip Hospital
- Town
- Llanelli
- Salary
- £22,720 per annum pro rata
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
- Interview date
- 29/07/2024
Employer heading
![Hywel Dda University Health Board logo](https://static.trac.jobs/employer-logos/369.png)
Receptionist/Clerical Officer
Band 2
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed.
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
An exciting opportunity has arisen for an enthusiastic individual to join the Specialist Palliative Care Team Team within our Community Directorate Admin Services, in the role of Band 2, Receptionist/Clerical Officer. You will be based at our Ty Bryngwyn Palliative Care site at Prince Philip Hospital in Llanelli working 5 days per week, 9am to 15:45pm.
Main duties of the job
Deal with general enquiries, using initiative and judgement on necessary action to be taken.
Manage the room-booking diary for meeting/consulting rooms.
Data input onto excel documents and into WPAS.
Undertake typing for the team/Service as directed and or required.
Receive and record the whereabouts of the team concerning lone working and safety.
Meet and greet service users for clinics and or appointments as required.
Deal with enquiries from service users and their families/carers
Provide non clinical advice e.g. appointments.
Meet and greet staff and other agencies i.e. when arriving for team meetings etc.
Answer all incoming calls and refer to staff if unable to give appropriate replies.
Document and communicate all messages.
Exercise tact, diplomacy and confidentiality in dealing with staff and service users.
Receive, record and distribute all incoming external and internal mail.
Order stationery and other supplies/equipment using appropriate systems.
Report and record minor or major work orders to Estates and ensure that work is carried out.
To work within the agreed Health Board and Service Policy, procedures and guidelines.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29.07.24.
Person specification
Qualifications and Knowledge
Essential criteria
- Good standard of education
- Numeracy and Literacy Skills
Experience
Essential criteria
- A good knowledge of IT
Desirable criteria
- Office / Administrative experience
Language Requirements
Desirable criteria
- Welsh Speaker (Level 1)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Heather Toller
- Job title
- SDM for Planning, QA & Governance
- Email address
- [email protected]
- Telephone number
- 07342 069775
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