Job overview

This is a fixed term/secondment post until 31/01/2026.  

If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

An exciting opportunity has arisen within the Pembrokeshire Community Directorate for a Business Services Officer. 

We are looking for an enthusiastic and driven individual to join the Business Services Team in providing a comprehensive business administration function to the Senior Management Team.

An ability to prioritise work and excellent organisational skills are essential for this role and the successful candidate will be expected to demonstrate initiative in planning their own workload in a way that supports the work of the team, whilst also being flexible and adaptable in dealing with the unexpected.

The role is an important one, responsible for the day-to-day management of our community premises, maintaining the health, safety and security of staff and visitors, and ensuring the smooth running of the sites. You will need to be a good communicator, developing effective relationships with a wide range of staff, services and stakeholders.

Main duties of the job

You will be a key member of the Business Services Team, acting as a key point of contact for operational and business-related issues within the directorate, linking closely with teams, services and external organisations.

Operationally responsible for the day-to-day management of our community premises, you will also line manage our reception and admin staff based on these sites, developing and maintaining rosters to ensure coverage of the reception areas in South Pembs Hospital, Tenby Cottage Hospital and Tenby Walk-In Centre, as well as Community Health Centres.

As part of the central business function provided by the team, you will support senior managers with the maintenance of equipment, asset and risk registers for the Directorate. The Business Services Officer also supports the monitoring and contract management of all external SLAs held by the County Team, acting as the point of contact for SLA queries, and for monitoring returns from contract holders, as well as organisation and administration of quarterly SLA management meetings.

The successful post holder will need to be able to travel to all sites within the Health Board if required, particularly the community premises within the Pembrokeshire County Directorate.

Working for our organisation

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.

Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire,  Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.

Two integrated care centres (Aberaeron and Cardigan, Ceredigion).

Community facilities, including:

48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.