Job summary
- Main area
- Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 373-SMH2366
- Employer
- Cheshire and Wirral Partnership NHS FoundationTrust
- Employer type
- NHS
- Site
- Stein Centre
- Town
- Birkenhead
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 15/04/2025 23:59
Employer heading
Administrator
Band 3
Job overview
An opportunity has arisen to apply for the role of Administrator within the Wirral Complex Needs Service (CNS).
The Complex Needs Service plays a role in delivering mental health care for adults with personality-based difficulties and complex trauma. The post-holder will provide a quality, comprehensive administrative, secretarial and organisational service for the CNS multi-disciplinary team so that the team effectively function in co-ordinating and implementing direct and indirect psychological care to our client group, whilst also helping to support the wider system that works with our clients.
The post holder would benefit from having some experience working in an administrative role within mental health services and ideally have an empathetic, non-judgemental and caring approach towards the client group CNS support. .
Main duties of the job
To provide a quality, comprehensive administrative, secretarial and
organisational service in supporting a multi-disciplinary team within specialist mental health.
Organise own case load of work and prioritise urgent tasks when required.
Key elements of the role include supporting in the preparation of meetings and taking minutes, general administrative duties to support the smooth running of the team. Monitoring of duty emails and duty calls and communicating effectively with clients is essential for this role.
Working for our organisation
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. We also provide specialist services for the North West as a whole.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
We also offer up to three weeks’ induction, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you hit the ground running with CWP.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.
Detailed job description and main responsibilities
Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Person specification
Qualifications
Essential criteria
- Evidence of good typing skills e.g. RSA 111/NVQ Level III in an admin related subject or equivalent
- Educated to an appropriate standard of English Language to undertake the job role
Desirable criteria
- ECDL
Knowledge & Expertise
Essential criteria
- Working knowledge of software programmes e.g. Microsoft office applications
- Knowledge and understanding of confidentiality
- Organisational skills and the ability to prioritise work and meet deadlines and use own initiative
- Managing workload and able to act independently
- Clear and accurate written and verbal communication skills
Desirable criteria
- Audio typing skills
- Minute/note taking experience
- Clear and accurate written and verbal communication skills
Experience
Essential criteria
- Experience of providing secretarial/administrative duties
Desirable criteria
- Experience of working in a health environment
- Experience of working as a member of a team in an office environment
- Experience of processes and procedures within this service area
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Katie Dougherty
- Job title
- Team Manager
- Email address
- [email protected]
- Additional information
If you consider yourself Neurodivergent and need help to complete your application form, please contact [email protected] or telephone 01244 393100
When contacting the service via email for discussion or questions regarding the job role or recruitment process, please advise in the subject line that the email is FAO Katie Dougherty and Tina Holmes (CNS clinical lead).
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