Job summary
- Main area
- Diagnostics & Pharmacy
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Hours will be worked Monday - Friday between 08:00-17:00)
- Job ref
- 210-2024-1085
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £23,615 pa
- Salary period
- Yearly
- Closing
- 27/01/2025 23:59
Employer heading
Clerical Officer
Band 2
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Full Time: 37.5 Hours
We are looking for a dedicated, highly motivated and computer literate individual to join our Administration Team at The Countess of Chester Hospital.
We would welcome applications from experienced Administrators who are used to working autonomously, have a strong work ethic, a flexible approach and the ability to problem solve.
Whilst the primary objective of the post is to provide support to the Radiology Department at The Countess of Chester Hospital, full flexibility is required. This includes working as part of a team covering peaks of workload and emergency backfill to support the wider Department, including Ellesmere port hospital as required.
Our friendly and hardworking team are looking forward to welcoming you.
Main duties of the job
- To undertake a full range of reception/clerical responsibilities
- Monitor, schedule and amend patient appointments following the clinical guidelines provided and adhering to the Trust Access Policy / Patient Pathway guidelines.
- Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.
- A working knowledge of general office procedures and Microsoft packages is required, but full training will be provided in the use of Cerner and Medisec software. Medical terminology would be an advantage.
- Flexibility is required to work as part of a team covering peaks of workload and emergency cover to support the whole Department as required.
Working for our organisation
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent in English
Desirable criteria
- NVQ Level 2 or equivalent in Business Administration
Knowledge and Experience
Essential criteria
- The ability to prioritise work load, work on own initiative and work unsupervised.
- The ability to communicate and liaise with colleagues at all levels
- Willingness to undertake further training and personal development
- Computer literate with a working knowledge of Microsoft Office Software, including Word, Excel, PowerPoint, Access & Outlook
- Ability to set up and maintain both paper and electronic filing/administrative systems & diaries
- Previous experience of working in a similar environment
Desirable criteria
- Good MS Word and e-mail skills and be familiar with other Microsoft Office products, including Excel & PowerPoint
- A working knowledge of the Cerner system would be advantageous
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Michelle Griffiths
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 01244 366723
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