Job summary
- Main area
- Outpatient Appointments
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 210-2024-949
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £24,071 - £25,674 pa pro rata
- Salary period
- Yearly
- Closing
- 02/12/2024 23:59
Employer heading
Appointments Officer
Band 3
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Full Time : 37.5 hours per week
We are looking for a highly motivated individual to provide comprehensive Outpatient Appointment management service to The Countess of Chester Hospital, as directed by the Team Leaders.
Candidate must be flexible to help us achieve a safe, kind and effective service.
Main duties of the job
- To be responsible for making new and review outpatient appointments ensuring current waiting times and administrative targets are achieved, and "NHS eReferral “policies are adhered to.
- To ensure that all medical outpatient appointments are made within Trust procedures and guidelines.
- To provide a high standard of customer service to all users of the service.
- Answering a high volume of incoming calls via the Appointments Hotline. Making appointments to appropriate clinics in line with the NHS "eReferral" programme, Consultants requests, departmental guidelines and the Trust's Access Policy.
- To enter referrals on Meditech and log all details accurately within given time-scales.
Working for our organisation
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualification
Essential criteria
- Educated to GCSE Level or equivalent
- Customer Services NVQ Level 3 or relevant experience
- Advance keyboard skills
- Microsoft applications
Knowledge and Experience
Essential criteria
- Significant previous administration experience at NVQ level 3
- Team working
- Good customer service experience
Desirable criteria
- Knowledge of National eReferral System
- IT literate. Knowledge / proficiency in the use of varied computer programmes (Excel Word & Outlook)
- An understanding of national and local wait time targets (RTT Referral to Treatment)
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Helen Roberts
- Job title
- Team Leader, Appointments Hotline
- Email address
- [email protected]
- Telephone number
- 01244 366649
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