Job summary
- Main area
- Urgent and Emergency Care Operations and Improvement
- Grade
- NHS AfC: Band 8c
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (In accordance with a rota across seven days a week)
- Job ref
- 493-ICB-6359680-A
- Employer
- NHS Cheshire and Merseyside Integrated Care Board
- Employer type
- NHS
- Site
- Cheshire and Merseyside ICB - System Co-ordination Centre
- Town
- Warrington
- Salary
- £70,417 - £81,138 pa
- Salary period
- Yearly
- Closing
- 17/07/2024 23:59
Employer heading
Urgent and Emergency Care Operations and Improvement Delivery Manager
NHS AfC: Band 8c
An exciting opportunity has arisen to be part of the changing shape of NHS commissioning in Cheshire and Merseyside. Our current organisational structure supports effective working both locally and across Cheshire and Merseyside as we develop as an Integrated Care System.
The population of Cheshire and Merseyside is diverse and growing and we are keen to see that diversity recognised within our own workforce. As an employer we seek to open opportunities for our staff to gain new skills, gain knowledge and develop careers in heath and care.
We welcome students, staff, people of all races, religions, genders, sexual orientation, physical abilities, backgrounds, and philosophies and those who are accepting of others. Our goal is to support all of our workforce in their work, if you believe you can bring your skills and experiences and an open-minded approach into our fast paced and dynamic organisation, we are committed to providing a positive and supportive experience for all of our staff.
Job overview
An exciting opportunity has arisen to be part of the changing shape of NHS commissioning in Cheshire and Merseyside. Our current organisational structure supports effective working both locally and across Cheshire and Merseyside as we develop as an Integrated Care System.
We welcome students, staff, people of all races, religions, genders, sexual orientation, physical abilities, backgrounds, and philosophies and those who are accepting of others. Our goal is to support all of our workforce in their work, if you believe you can bring your skills and experiences and an open-minded approach into our fast paced and dynamic organisation, we are committed to providing a positive and supportive experience for all of our staff.
Main duties of the job
The System Co-ordination Centre and Urgent & Emergency Care Improvement Manager will have a key role supporting the work of the ICB and the Head of UEC Operations and Improvement.
The post holder will have responsibility for day-to-day leadership and management of the Urgent and Emergency care Operations function, the System Control Centre function and will support the delivery of the overall ICB UEC improvement agenda.
- support the work of the ICB and the Associate Director of UEC Operations and Improvement.
- To have responsibility for day-to-day leadership and management of the Urgent and Emergency care Operations function, the System Co-ordination Centre function and to support the delivery of the overall ICB UEC improvement agenda.
- To have responsibility for leadership of UEC Operations via the daily leadership of the System Co-ordination Centre.
- To work collaboratively across the ICB to support the development of plans to secure the delivery of national, regional, and local UEC improvement and system flow priorities including high profile deliverables such as the national UEC Improvement Framework.
- To lead specific programmes of work with the aim of improving patient flow, discharge, admission avoidance, reducing long length of stay and supporting partners with implementation of UEC national policy and guidance
Working for our organisation
Cheshire and Merseyside ICB is a highly complex organisation serving a population of over 2.5 million people across nine Places (Boroughs including local Authorities), 17 NHS Provider organisations, 51 PCNs plus Northwest Ambulance service as well as third sector and voluntary organisations. Cheshire and Merseyside is the third largest ICS in the country, and in regard to scope of organisations the ICS is double the size of the next largest ICS.
From a demographic perspective, there are some real challenges within Cheshire and Merseyside. 33% of the population of Cheshire and Merseyside live in the most deprived 20% of neighbourhoods in England. In addition, the population overall suffers from some of the poorest health outcomes in England.
Detailed job description and main responsibilities
The post holder will be the daily lead the ICB System Co-ordination Centre (SCC), providing oversight of the SCC function and coherence with national standards and will be responsible for the delivery of the SCC function to include:
- Visibility of operational pressures and risks across providers and system partners
- Provide concerted action across the ICS on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges
- Dynamic responses to emerging challenges and mutual aid
- Deliver efficient flows of information
Person specification
Knowledge and experience
Essential criteria
- • In depth expert knowledge acquired over a significant period of time in the areas of UEC operations, system working, patient flow, community services and social care.
- • Proven application of Improvement methodology and implementation
- • NHS planning and assurance/performance frameworks
- • NHS management and delivery of NHS constitutional standards at an organisational or sub regional level combined with understanding of NHS performance/assurance and planning frameworks: (UEC recovery plan)
- • Proven and significant leadership experience and formal management qualification
- • Significant evidence of continued professional development
- • Demonstrated expertise in delivering complex objectives in a challenging healthcare environment
- • Experience of leading and delivering complex change and strategy development programmes in a politically sensitive and complex environment
- • Significant management experience at senior level in the NHS or other public healthcare related industry.
- • Significant Experience of National, regional, System and Provider levels
- • Significant experience and understanding of proven implementation of project management methodologies or a Prince 2 or managing successful projects practitioner
- • Experience and/or understanding of the UK Health and/or Care Economy
- • Experience of successfully operating in and delivering priorities in a partnership environment
- • Experience of leading change initiatives in a challenging organisational environment
- • Extensive experience of delivering presentations to large groups of stakeholders in often pressured and politically sensitive environments
Qualifications
Essential criteria
- • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- • Evidence of post qualifying and continuing professional development
- • Member of relevant professional body, clinical registration desirable
- • Improvement qualification
Attributes
Essential criteria
- • Able to make a connection between their work and the benefit to patients and the public
- • Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
- • Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- • Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
- • Demonstrable commitment to partnership working with a range of external organisations
- • Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation
- • Values diversity and difference operates with integrity and openness
- • Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- • Demonstrates honesty and integrity and promotes organisational values.
Competencies
Essential criteria
- • Ability to deal with challenging situations in a formal setting
- • Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- • Ability to analyse highly complex issues where material is conflicting and drawn from multiple sources (verbal, written and numerical).
- • Demonstrable ability to act upon incomplete information, using experience gained to make inferences and decision making
- • Ability to analyse numerical and written data, assess options and draw appropriate initiatives
- • Demonstrable leadership, vision, strategic thinking and planning with highly developed political skills
- • Demonstrable ability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- • Ability to provide informative reporting on impact to Board/management
- • Demonstrable ability to work effectively between strategic and operational activities where required
- • Demonstrable ability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- • Demonstrable ability to use autonomy to undertake actions as a result of own interpretation of policy and guidance providing a source of expert advice to the organisation
- • Demonstrable experience in managing budget
- • Ability to manage teams
Leadership
Essential criteria
- • Operate effectively in a flexible and demanding environment and proactively engage with stakeholders.
- • Lead as an expert on UEC, integrating systems and managing effective working relationships with the appropriate stakeholders.
- • Manage potentially aggressive and/or antagonistic situations with staff and stakeholders within change programmes for successful outcomes, often dealing with complex and conflicting issues with staff and stakeholders.
- • Employ effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives over the duration of projects/programmes.
- • Demonstrable ability to influence at a strategic level
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claire Sanders
- Job title
- Associate Director UEC
- Email address
- [email protected]
- Telephone number
- 077925 00541
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