Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 2
- Contract
- Bank
- Hours
- Flexible working - 15 hours per week (BANK)
- Job ref
- 370-ADM2RAD-V706-A
- Employer
- Warrington and Halton Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Warrington Hospital
- Town
- Warrington
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 04/11/2024 23:59
- Interview date
- 12/11/2024
Employer heading
Radiology Appointments Officer
NHS AfC: Band 2
Job overview
An exciting opportunity has arisen to work in the Radiology Department.
We are looking for an ‘amazing’ Radiology Appointments Officer to work within a team of
dedicated staff within the Radiology Department.
The successful candidate will need to always provide high level customer service and possess excellent communication skills. Excellent interpersonal skills are an essential part of this role.
Main duties of the job
1. To maintain a comprehensive radiological examination appointment system for the Department by ensuring all appointment requests are accurately input onto the x-ray system in a timely manner, in line with Trust and Government guidelines.
2. To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputting and ensure patient demographic data is accurate.
3. Where appropriate, to ensure requests are verified by x-ray consultants and clinical leads prior to the appointing and providing print outs of previous reports to facilitate this process.
4. Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
Detailed job description and main responsibilities
1. To maintain a comprehensive radiological examination appointment system for the Department by ensuring all appointment requests are accurately input onto the x-ray system in a timely manner, in line with Trust and Government guidelines.
2. To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputting and ensure patient demographic data is accurate.
3. Where appropriate, to ensure requests are verified by x-ray consultants and clinical leads prior to the appointing and providing print outs of previous reports to facilitate this process.
4. Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
5. To encompass and utilize new technologies as and when they become operational.
6. Regular communication with Wards, GPs and outpatients using written and verbal communication regarding servicing/breakdown of rooms etc, which will affect patient diagnosis.
7. Regular direct communication with GPs, Consultants, Ward and patients regarding diagnostic procedures whilst maintaining confidentiality at all times.
8. Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.
9. Regular discussion with female patients concerning 10-day rule protocols.
10. Regular liaison with private patient officers concerning appointing patients.
11. Produce appointments letters in a timely manner enclosing the correct preparation sheet and medication required according to radiologist and department guidelines/protocols.
12. Co-ordinate patient information to include admission for special interventional procedures with the referring consultant’s secretary and informing wards of appointment time and preparation required.
13. Frequently exposed to distressing circumstances when communicating with patients/relatives regarding appointments and preparation for procedures.
14. Keep a record of maintenance agreements for room services to ensure lists are re-allocated/closed.
15. Continuously check all appointments slots are utilized to ensure efficient and effective use of department resources.
16. Attend department staff briefings.
17. Work within Trust/Department guidelines/protocols.
18. Provide cover due to sickness absence or annual leave when required.
19. Undertake all administrative procedures pertaining to role including reception duties across all sites (Warrington, Halton, CSTM)
Person specification
Qualifications
Essential criteria
- English and Mathematics
Experience
Essential criteria
- Customer Service
Experience
Desirable criteria
- NHS Experience
Employer certification / accreditation badges
.png "NHS Rainbow badge")
.png "ERS Silver Logo Welsh")
Documents to download
Further details / informal visits contact
- Name
- Cally Oneill
- Job title
- Radiology Office Manager
- Email address
- [email protected]
- Telephone number
- 01925 662870
List jobs with Warrington and Halton Teaching Hospitals NHS Foundation Trust in Administrative Services or all sectors