Job overview

Provide an organised and efficient reception and clerical service on behalf of the department in line with Trust policies and procedures.  Ensure that referrals are processed effectively and that National and local access targets are met.  To maintain the consultants’ clinic templates, reducing and cancelling clinics as necessary.  This role incorporates multi-tasking as the unit is self-contained and deals with the entire administration of patient care from first referral to discharge.  The post is cross site at both Warrington and Halton hospitals. 

The post holder will be the first point of contact for staff, patients and visitors to the department.

 

Main duties of the job

1.Retrieval & preparation of case notes/x-rays/model boxes

2.         Reception of Orthodontic/Oral Surgery Clinics

3.         Make follow-up appointments

4.         Deal with telephone queries

5.         Filing of case notes

6.         Fax/Photocopy/Input data onto computer system/Typing

7.         Register new patients

8.         Record departmental statistics

9.         Record laboratory work and return forms on completion to finance

10.       Weeding of case notes/x-rays

11.       Deal with mail and distribute

12.       Cancel clinics

13.       Provide support to Office Supervisor

14.       Maintain confidentiality at all times

 

Working for our organisation

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff.  We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system.  Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.