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Job overview

The Surgical Specialties CBU are looking to recruit an experienced, highly organised support secretary to provide an efficient service to the Consultant(s), junior medical staff and nursing team.

You will be based in the Urology department but will work flexibly across the other specialties in the CBU and may be required to work across both sites, as and when required.

You will type back within agreed timescales, mostly from digital dictation, outpatient letters and discharge letters. Answer telephone queries and provide non-clinical advice regarding patient care and appointment/admissions to patients, Trust staff, referring GP’s and Consultants.

You will need to be enthusiastic, flexible and a motivated team player with excellent communication and problem-solving skills.

You will require a high level of tact, diplomacy with the ability to prioratise your own workload effectively.

Main duties of the job

• Audio typing of clinical correspondence.
• Provide administration support for the Secretarial/Administrative teams including dealing with telephone queries, filing, post distribution.
• Collection and delivery of patients notes if required.
• Liaising with other departments across the hospital.
• Ability to work independently and as part of a team.
• Knowledge and familiarisation of medical terminology.
• Excellent organisational and communication skills.
• Knowledge or Word, Excel, Internet and email systems.

Working for our organisation

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff.  We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system.  Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.