Job summary
Employer heading
Medical Secretary
Band 3
Job overview
The post holder will provide a comprehensive, effective and professional secretarial and administrative support to a service.
Communicate effectively and courteously with a range of internal/external stakeholders, which may include patients on a daily basis. Stakeholders may include medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust. This list is not exhaustive.
Work with and effectively communicate with the team structure including line management.
The post holder will work on their own initiative and make decisions within their remit, referring to their line manager as appropriate.
The role requires the individual to work as part of a multi-disciplinary team.
Main duties of the job
Receiving, recording, sorting and distributing any form of communicatio and take appropriate action including escalation where appropriate.
Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner.
Acting as a point of contact for patients, carers, relatives and other members of the multidisciplinary team.
Dealing professionally with sensitive and challenging communication.
Assist with arranging and administering appointments and clinics as required by the service, e.g. urgent and routine referrals, elective admissions, and help to manage diagnostic lists.
please note this post may close at sufficient applicants.
Working for our organisation
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.
Detailed job description and main responsibilities
Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the ‘about this job’ link and the documents will be attached at the bottom of the screen.
Person specification
Knowledge & Skills
Essential criteria
- Excellent communication and interpersonal skills
- Excellent planning, prioritisation and organisational skills
- Efficient and accurate word processing skills
- Awareness of General Data Protection Regulations and patient confidentiality
- Efficient and accurate proof reading skills
- Understanding o secretarial/clerical processes
Desirable criteria
- Trust experience, knowledge of STHFT policies and procedures
- Experience in a clinical setting
- Knowlege of medical terminology
- Working knowledge of the functionality of Patient Administration System
- Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and cased note procedures
Qualifications & Training
Essential criteria
- GCSE in Maths and English or Functional Skills (level 2)
- NVQ3 Level Secretarial or Business Administrative qualification, or equivalent of demonstrable experience (using the knowledge and skills criteria above
Desirable criteria
- Medical Terminology qualification
- Audio-typing qualification
- Customer Care qualification level 2
Experience
Essential criteria
- Secretarial and administrative experience
- Working knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
Desirable criteria
- Healthcare/STHFT or other NHS Trust experience
- Previous experience workinh within a team
Applicant requirements
You must have appropriate UK professional registration.
Documents to download
Further details / informal visits contact
- Name
- Anne Foster
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01642 850850
- Additional information
ext: 54643
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