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Job overview

We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support to all departments within the Reception area of Newquay Hospital and the ward.

Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.

This is a very busy area and provides a focal point for receiving patients to the Minor Injury Unit, outpatients and X-ray and all visitors and staff to the hospital. There would also be an expectation to learn the role of the ward clerk. You would be joining a dedicated administrative team that supports patient care.

You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.

 You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems.

The successful candidate will be expected to work flexibly in order to meet the changing needs of service whether it be on main reception or on the ward. 

Main duties of the job

To greet and direct patients, carers and visitors at reception desks in line with Trust procedures. To book patients in to the Minor Injury Unit, outpatient or x-ray departments using the appropriate IT systems.

Answer the telephone in accordance with Department procedure.

To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

Register patients in accordance with departmental policy.

To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.

To prepare for upcoming outpatient clinics, creating episodic folders/legacy notes, tracering of files.

To learn the role of the ward clerk in order to support during annual leave or sickness.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly.  We deliver community and hospital-based care to improve people’s physical and mental health.  We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us.  As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust.  This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases.  Some staff work from one of our 13 community hospitals.  Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live her.  A third of people who live in Cornwall are supported by acute hospital services in Devon.  As a result, we also work closely with our partners in Devon.  In the summer, and during other holidays lots of people choose to visit the area.  This increase the numbers of people who use out services.