Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 201-24-543
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Truro Health Park / 6a Heathlands Liskeard / Newquay Health Hub (applicant choice as we are a county wide service)
- Town
- TBC
- Salary
- £22,383 Pro rata
- Salary period
- Yearly
- Closing
- 04/08/2024 23:59
Employer heading
Administration Support - CAMHS
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
An opportunity has arisen to join our multi-disciplinary, county-wide service, supporting Children & Young People suffering with eating disorders.
We are a friendly team of around 30 clinicians and 5 other administrators. The role involves fielding emails, responding to phone calls, sending out appointment letters, processing outcome measure forms amongst other administration tasks. The role is a combination of remote and office based work.
Main duties of the job
To provide the administrative function to ensure the daily business of the service runs efficiently.
To provide the central telephone and first contact communication to staff, clients and key stakeholders.
The post holder will work without direct supervision for routine tasks, with someone generally available for reference.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education /Qualifications and Relevant Experience
Essential criteria
- GCSE English pass
- RSA II Typewriting/Word processing or equivalent
- CLAIT/ECDL qualification or equivalent
- Previous experience of working in an office
Desirable criteria
- Information Governance Training
- Integra Ordering System
- Previous NHS Experience
- Experience of using electronic Health Record Systems
Skills and Aptitude
Essential criteria
- Strong organisational skills
- Good customer care skills
- Good interpersonal skills with referrers, clients and colleagues
- Telephone skills
- Willingness to learn new skills
Knowledge and abilities
Essential criteria
- Ability to type with good speed and accuracy
- Ability and willingness to contribute to team and office development
Personal Qualities
Essential criteria
- Professional attitude and presentation
- Team worker
- Self motivated
- Flexible approach to work
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Danielle Jameson
- Job title
- Senior Administrator
- Email address
- [email protected]
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