Job summary
- Main area
- Clinical admin lead
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 156-6386107
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- Treliske Hospital
- Town
- Truro
- Salary
- £28,407 - £34,581 pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
Clinical Admin Lead
Band 5
Job overview
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The role of the CAL is to support the Service Managers with performance management of waiting lists, demand and capacity, cancer targets and be responsible for data quality within the specialty areas. The CAL will manage the Clinical Administration Team for both Peri-operative medicine (POM) and the Pain Service. Day to day line management and professional supervision to defined booking and administrative teams will be required, ensuring best practice and adherence to Trust policies and procedures is maintained at all times
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The main duties of this job description are explained, however, these will continue to evolve to meet corporate objectives and NHS targets.
Main duties of the job
Responsibility for quality and delivery targets paying particular attention to:
(i) Waiting list numbers and referrals
(ii) POA Promise and dashboard metrics
(iii) Short notice requests
(iv) Time of appointments prior to TCI’s
(v) Demand and Capacity
(vi) RTT position
(vii) Long waiting patients
(viii) Follow up pending lists
Initiate remedial actions within your remit and escalating any significant issues to the Service Managers as necessary to ensure continued service and target delivery.
Quality Waiting list management:
Responsibility for ensuring information on hospital waiting lists is maintained in line with Trust Policy to include:
· All Active Waiting Lists
· Additions to waiting list
· Planned/Suspended Lists
· Pre-assessment clinics
Ensure that booking maintains compliance for clinical activity in line with NHS waiting times
i.e. RTT pathway and subsequent targets
Working for our organisation
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Detailed job description and main responsibilities
1. People Management
Ø Provide day-to-day management of the booking and administration team ensuring that workflow and output is managed to meet Trust targets, escalating poor performance to the Lead Nurse or Service Manager.
Ø Participate with HR and appropriate Manager in sickness absence management meetings with staff whose attendance give cause for concern
Ø Participate in the recruitment, selection and induction process of new staff in line with Trust Policy, including local induction into the relevant department
Ø Responsible for ensuring that all team members receive mandatory training
Ø Devise and manage holiday rotas across the team ensuring acceptable levels of cover during planned periods of absence
2. Resource Management
Ø Responsible for ensuring that the booking team is maintaining compliance for clinical activity in line with NHS waiting times i.e. RTT pathway and subsequent targets
Ø Maintain appropriate records of patient outcomes
3. Communication
Ø Be a role model demonstrating good communication and ensuring robust and open communication with the administrative teams
Ø Provide up-to-date information to staff available from the Trust Board and Chief Executive Team Brief
Ø Attend meetings with the Service Manager
4. System Utilisation
Ø Develop robust knowledge and understanding of both Trust and National Access Targets in particular the RTT pathways for clinical services.
Ø Develop and maintain expert knowledge and use of Trust IT Systems e.g. PAS, Nervecentre, RADAR and other specialist systems in use in clinical areas
Ø Actively participate in the review of working practices to improve efficiency.
Person specification
Experience
Essential criteria
- Significant NHS experience in a booking/secretarial/waiting list/management role.
- Experience of Staff Supervision
- Knowledge of Medical Terminology
Desirable criteria
- Experience of working in an Acute NHS Service Provider
Qualifications
Essential criteria
- Educated to GCSE in English Language and Maths Grade A to C or equivalent
- NVQ4 or AMSPAR Medical Secretary Diploma or equivalent
- Good standard of general education.
Desirable criteria
- Working towards management qualification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Pete Gray
- Job title
- ACCT Service Manager
- Email address
- [email protected]
- Telephone number
- 07551 142 707
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