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Job overview

We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment.

The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments.  It is a very busy and demanding area to work, working in a call centre environment. The offices are open between 8.30am and 4.30pm. 

The Appointment Administrator will be responsible for the management of outpatient referrals. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. 

You must be confident, diplomatic and able to work in a busy call centre environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, e-Referrals, Maxims and Microsoft Word.

This role is based in Pydar House, Truro.

Main duties of the job

To provide a quality outpatient appointment service for all patients. The post-holder will be responsible for ensuring that both new referrals and follow up appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.

To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), e-Referrals, Maxims and other systems. This will also include the provision of administration support to the wider Outpatient Booking Services Team.

The Appointment Administrator will be responsible for the management of outpatient referrals. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.  You must be confident, diplomatic and able to work in a busy call centre environment with a pleasant and caring disposition.

You will be required to have a good level of education and have some experience and knowledge of  Microsoft applications.

Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.

This post is working full time 37.5 hours per week – Monday to Friday 8.30am to 4.30om from Pydar House in Truro.  

Working for our organisation

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.  

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. 

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. 

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. 

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.