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Job summary

Main area
Outpatient Booking Team
Grade
Apprenticeship
Contract
Fixed term: 18 months (FTC)
Hours
Full time - 37.5 hours per week
Job ref
156-6362296
Employer
Royal Cornwall Hospitals NHS Trust
Employer type
NHS
Site
Pydar House
Town
Truro
Salary
£12,514 pa pro rata
Salary period
Yearly
Closing
23/07/2024 23:59

Employer heading

Royal Cornwall Hospitals NHS Trust logo

Apprentice Appointment Administrator

Apprenticeship

Job overview

We are looking for an eager and enthusiastic full time Apprentice Appointment Administrator to join our busy Outpatient Booking Centre at Pydar House, Truro.

You will be joining a highly dedicated administrative team that supports patient care.

Main duties of the job

Appointment Administrators are responsible for delivering an excellent customer service to patients.  The successful candidate must have a flexible approach, possess excellent communication skills, must be reliable, well organised and able to work as part of a team or independently. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality. 

Within this time you will undertake Level 2 Intermediate Business Administration Apprenticeship. Full training will be given on IT systems.

 

Working for our organisation

Sustainability is integral to the Trust achieving the NHS Net Zero target.  All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

  • Identity Checks 
  • Professional registration and qualification checks 
  • Employment history and reference checks 
  • Work health assessments 
  • Criminal record check standards 
  • Right to work checks

For further information please visit: 

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.  

Person specification

Qualifications

Essential criteria
  • GCSEs A*-C or equivalent
  • IT literate
Desirable criteria
  • Previous experience in office environment

Working Knowledge of MS Office

Essential criteria
  • Experience of using MS Office

Good Communication Skills

Essential criteria
  • Example of communication skills

Employer certification / accreditation badges

Veteran AwareApprenticeships logoDisability confident leaderArmed Forces Covenant (Silver Award)Disability confident committedStep into healthHappy to Talk Flexible WorkingArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Documents to download

Apply online now

Further details / informal visits contact

Name
Laura Rowe
Job title
Deputy Outpatient Booking Services Manager
Telephone number
01872 255037
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