Job summary
- Main area
- Overseas Visitors
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 156-6354533-A
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Cornwall Hospital
- Town
- Truro
- Salary
- £22,816 - £24,336 pa
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Overseas Visitors Assistant
Band 3
Job overview
We are seeking a confident, enthusiastic, and highly motivated individual to join the Overseas Visitors Team, to assist with the day-to-day administration of the Trust’s overseas cost recovery process, and supporting patients through their NHS eligibility assessments.
Jobshare will be considered.
Main duties of the job
Applicants should have previous clerical/administrative experience within the NHS and have excellent communication skills, with an ability to work with patients and their representatives in situations where there will often be barriers to communication.
Previous experience or skills in a fast-paced customer facing environment are also desirable as our Summer months can be especially busy during Cornwall’s busy tourist season.
Working for our organisation
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side
To be an employee of the NHS you need to successfully complete the following:
· Identity Checks
· Professional registration and qualification checks
· Employment history and reference checks
· Work health assessments
· Criminal record check standards
· Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person specification
Qualifications
Essential criteria
- NVQ 2 or equivalant
- GCSE Grade C English, Maths or equivelant
- IT or keyboard Skills Qualification
Experience
Essential criteria
- Substantial Experience in customer service or frontline NHS administration environment
- Data Entry exeperience where high levels of accuracy and eye for detail are required
Desirable criteria
- Experience in fast paced, high pressure, customer facing role
- Experience dealing with service users where English is not their first language
practical and intellectual skills
Essential criteria
- Evidence of excellent interpersonal and communication skills
- Keen aptitude for problem solving.
- Able to use Microsoft windows applications and software
Disposition/Adjustment/Attitude
Essential criteria
- Professional manner and self-motivated. Adaptable and flexible to carry out a variety of tasks.
- Desire to achieve and sustain high standards
- Able to concentrate on tasks with frequent interruptions and competing demands.
- Able to communicate with people tactfully and diplomatically, sometimes where there are barriers to understanding e.g. patients with limited understanding of English, elderly patients, hearing and sight impaired patients and patients with disability.
- Excellent telephone manner
- Good and empathetic listener.
- Ability to work as part of a team.
- Smart and professional appearance
Training
Essential criteria
- Evidence of willingness to train and develop knowledge and skills in the work area.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andria Dawson
- Job title
- Overseas Business and Performance Manager
- Email address
- [email protected]
- Telephone number
- 01872 252245
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