Crynodeb o'r swydd
- Prif leoliad
- Patient Experience
- Gradd
- Band 3
- Contract
- Parhaol: full time post, core hours Monday to Friday 8-4
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Monday - Friday)
- Cyfeirnod y swydd
- 156-6344561
- Cyflogwr
- Royal Cornwall Hospitals NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Royal Cornwall Hospital
- Tref
- Truro
- Cyflog
- £22,816 - £24,336 per annum pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- Today at 23:59
Teitl cyflogwr
![Royal Cornwall Hospitals NHS Trust logo](https://static.trac.jobs/employer-logos/316.png)
Patient Experience Administrator
Band 3
Trosolwg o'r swydd
Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and service users?
The Patient Experience Team is seeking an Administrator to provide comprehensive administrative and clerical support for complaints handling and patient engagement faculties. The Patient Experience Administrator will work closely with the other members of the wider Patient Experience Team and other Corporate and Care Group Governance teams, and have direct contact with patients and their families.
The role requires someone who is calm, well organised, a good communicator who is resilient and able to speak to worried, anxious or distressed clients on the telephone.
This is a full time post working 37.5 hours per week, This is a hybrid role with a requirement to be on site and work remotely every week.
Prif ddyletswyddau'r swydd
The purpose of this role is to provide comprehensive administrative and clerical support for complaints handling processes and patient and family feedback.
The post-holder will be required to have previous administrative/secretarial experience, in a position with a customer care focus, preferably in the NHS or similar.
The post-holder should have proven experience of Microsoft Office (Outlook, Word Excel, Powerpoint) and a good standard of general education, including GSCE grade A-C in English and Maths. An NVQ Level 3 or equivalent experience is also required.
The post-holder will be able to demonstrate good analytical and judgement skills, the ability to apply critical reasoning to the interpretation of information, and sound planning and organisational skills related to own work, for example, planning of straightforward tasks which may be ongoing such as reoccurring meetings and diary appointments.
Gweithio i'n sefydliad
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Manyleb y person
Administration experience
Meini prawf hanfodol
- Proficient in entire MS Package including Excel
Meini prawf dymunol
- Experience of minuting, spreadsheet and diary management
Excellent inter personal skill
Meini prawf hanfodol
- Administrative experience in the NHS or other large organisation
Meini prawf dymunol
- Experience in a busy, customer facing role
Administrative Experience
Meini prawf hanfodol
- Working with clinicians, managers and others regarding patient care
Meini prawf dymunol
- Experience working in a healthcare environment using computerised data systems
Qualifications
Meini prawf hanfodol
- Experience in an administrative role in a field with a Customer Care focus equivalent to NVQ Level3
Meini prawf dymunol
- Working knowledge of PAS and Datix
Desirable
Meini prawf hanfodol
- Able to escalate issues urgently where required on own initiative
Meini prawf dymunol
- Creative in approach to tasks and workload management
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Megan Nicholls
- Teitl y swydd
- Patient Engagement & Feedback Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01872 252793
Rhestr swyddi gyda Royal Cornwall Hospitals NHS Trust yn Gwasanaethau gweinyddol neu bob sector