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Job summary

Main area
Clerical
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
435-1LSC-UHMBT-004-25
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Unit 2, Offsite Facility, Harry Barker Properties
Town
Barrow in Furness
Salary
£23,615 pro rata per annum
Salary period
Yearly
Closing
10/04/2025 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Health Records Officer

NHS AfC: Band 2

  • Lancashire and South Cumbria Provider Collaborative (OneLsc)

The five provider NHS trusts in Lancashire and South Cumbria are working together as partners, delivering joint priorities to improve health and healthcare.

Together, we aim to drive up quality by sharing skills and best practice, pooling our resources and standardising the way we work to reduce variation and duplication.

We want to ensure patients have equal access to the same high-quality care wherever they live. We also want our colleagues to have the same high-quality experience wherever they work.

One Lancashire and South Cumbria (One LSC) and University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

 

Job overview

•      Responsible for locating Health Records to allocated locations across the bay on a daily basis

•      Maintaining the Health Records Library, ensure all the documentation within the Health Records is tidy, accurate and complete

•      General administration and clerical duties as and when required.

RESPONSIBLE FOR: 

The provision of an efficient, friendly professional service for patients and users of the Health Records department. 

Locate and deliver Health Records on a daily basis; maintenance of the Health Records library

 

Main duties of the job

Principal duties:

      Locate and retrieve patient Health Records as and when required. 

      Maintain the Health Records library in accordance with Policy and Procedure.

      Entering data and updating confidential information onto Lorenzo in a timely and accurate manner. ie: marking patients records as deceased or as a culled record.

      Receiving telephone calls in a timely and courteous manner in accordance with NHS guidelines.

      Receive and deal with enquiries in a confidential manner from staff, external agencies and patients responding in courteous manner in accordance with the Trusts policies, procedures and NHS guidelines passing complex enquiries to the line manager.

      Liaise with a variety of staff from other departments within the trust, patients and external agencies i.e. GP surgeries as required.

      Always Be proficient in the use of the Health Records library and adhere to the departmental Standard Operating Instructions and policies.

      Follow both Trust and departmental policies and procedures but use own initiative and knowledge to deviate from these if required.

Working for our organisation

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. 

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. 

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. 

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. 

Detailed job description and main responsibilities

For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.

Person specification

Education

Essential criteria
  • GCSE English and Maths Grade D or above or equivalent qualification

Experience

Essential criteria
  • Experience of working in an office environment
Desirable criteria
  • Dealing with patients/relatives

Skills

Essential criteria
  • Proficiency in Microsoft word processing skills.
  • An understanding of medico-legal Procedures.
  • Possess excellent communication skills - written/verbal/listening. Ability to work effectively with all levels of staff.
  • Ability to work unsupervised, prioritise own work load and that of the team and be confident in decision making.
  • Ability to monitor work carried out by staff and motivate team accordingly
Desirable criteria
  • Dealing with distressed patients/relatives on the phone.

Personal

Essential criteria
  • Organisation skills
  • Ability to form and develop effective working relationships
  • Ability to travel as required
Desirable criteria
  • Ongoing departmental training courses

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Sara Gabriel
Job title
Health Records Manager
Email address
[email protected]
Telephone number
01229 4044438
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