Job summary
- Main area
- Emergency Department
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (shift work to cover 24 hours a day.)
- Job ref
- 331-B7540724
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Furness General Hospital
- Town
- Barrow-in-Furness
- Salary
- £22,816 - £24,336 pro rata, per annum
- Salary period
- Yearly
- Closing
- 04/08/2024 23:59
Employer heading
Emergency Department Receptionist - FGH
NHS AfC: Band 3
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job overview
An exciting opportunity has arisen to join our Reception team in the Emergency Department at Furness General Hospital
You will be the first point of contact for many of our patients/relatives and will be required to have excellent communication and hospitality skills.
The role will require shift work to cover a 24 hour period so at times will include working night shifts.
Main duties of the job
You will be providing a wide range of admin and receptionist skills which will include: Booking in patients that self present to the department or arrive via ambulance, Working closely with the nursing team/clinical staff booking appointments and submitting referrals for other specialities.
The post holder will be required to deal with patients and their relatives both face to face and over the telephone in a sensitive and efficient manner.
Previous experience of the electronic patient record system - Lorenzo is desirable but not essential as training will be provided.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education and Qualifications
Essential criteria
- BTEC or NVQ Level 3 in office administration or equivalent experience
- Good standard of general education
Desirable criteria
- ECDL or RSA Level 2/3
Experience
Essential criteria
- Previous experience of making appointments and reception duties
- Experience of dealing with the public
- Evidence of computer skills including Microsoft Office
Desirable criteria
- Previous experience of NHS information systems
Skills
Essential criteria
- Highly developed communication skills with sensitivity to the needs of the patient, particularly where there maybe barriers to understanding (for example, learning difficulties, deafness, language)
- Excellent interpersonal skills
- Excellent IT skills
Desirable criteria
- Evidence of personal development (PDP)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Heather Collinge
- Job title
- Emergency Department Unit Manager
- Email address
- [email protected]
- Telephone number
- 01229 491043
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