Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 32 hours per week (Monday and Friday 9-5)
- Job ref
- 331-B11611124
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Furness General Hospital
- Town
- Barrow-in-Furness
- Salary
- £23,615 pa/pro rata
- Salary period
- Yearly
- Closing
- 12/12/2024 23:59
Employer heading
Admin and Clerical Officer - Maternity Referral Team
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has arisen for an administrative and clerical assistant to join us .
As the successful candidate you will participate in the management and organisation of the maternity Electronic Patient Records (EPR) referral process for the booking of appointments for new pregnancies and transfer of care
The Successful applicant is required to work with minimal supervision and coordinate activities to ensure that an efficient service is provided to service users.
You will have a welcoming and professional approach to all members of
the public and staff attending the department, and the ability to deal with sensitive, confidential information and queries regarding service users in a sympathetic and reassuring manner.
Main duties of the job
As part of this role you will be required to:
- Provide comprehensive clerical support to clinical services
- Book service users into into clinics/making appointments
- To receive telephone calls regarding the referral process and assist patients access and complete the process.
- To Contact service users who do not have access to the internet and complete the referral form with them.
- To ensure the patients have access to initial pregnancy appointments at the appropriate time and place and with the appropriate midwife.
- To input data to computerised systems, as required.
- Provide clerical support to the Community Midwifery team as required.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
We are working towards becoming a truly inclusive organisation by celebrating inclusion and diversity, and are committed to eliminating discrimination, reducing health inequalities, promoting equal opportunities and respect for all of our colleagues and patients.
We are working hard to enhance the health and wellbeing of our workforce, improving the quality of their working life and valuing their contribution to high quality patient care. Our Flourish at Work is a big part of that.
This post would also be attractive to individuals looking for full time employment, working for an organisation who actively promotes a healthy work and home life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Experience
Essential criteria
- Have a demonstrable understanding of general office equipment i.e. computer, fax
- Knowledge of clerical / admin systems and processes
- Recent knowledge of Microsoft 365
Desirable criteria
- Previous experience within healthcare setting
- Clerical experience within similar organisation
Education and qualifications
Essential criteria
- Good numeracy and literacy skills
- Good general education
- Previous admin experience
Desirable criteria
- ECDL or equivalent
- RSA 1 & 2 or equivalent
- Customer Care qualification or equivalent
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Graham
- Job title
- Community Midwifery Manager
- Email address
- [email protected]
- Telephone number
- 01229 403803
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