Job summary
- Main area
- Applications Team - 208225
- Grade
- NHS: AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 262-A-24-6451621
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Maglona House
- Town
- Carlisle
- Salary
- £28,407 - £34,581 per annum pro rata
- Salary period
- Yearly
- Closing
- 16/08/2024 23:59
Employer heading
Applications Specialist
NHS: AfC: Band 5
Job overview
As part of the Digital Healthcare team, Applications have an exciting opportunity to recruit an Applications Specialist. The successful applicant will be part of a team who are responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy.
Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements to our applications and making use of the functionality available. Being able to communicate effectively with users and suppliers is an essential part of this role.
This is a busy role so we are looking for someone who is highly organised, motivated and proactive and can cope under pressure to help us to deliver an excellent service.
The Applications Team provides an out of hour’s on-call service which you will be expected to participate in. The on-call services operates on a Monday - Friday (5pm-8am) and includes 24 hour support over a weekend.
Main duties of the job
This role involves:
- Supporting the full lifecycle of applications, from design and implementation to decommissioning for technical and configuration elements
- Implementation of application configuration and delivery mechanisms
- Application testing including technical and functional elements
- Maintenance including upgrades and patching
- Incident management and request fulfilment
- Delivery of projects and significant work
The post holder will gain in-depth knowledge of the applications used in the Trust and an understanding of the tools used for their delivery. To deliver and support applications, a comprehensive working knowledge of the Trust and services within is essential. They will be responsible for the day to day support and delivery of the applications and will be part of a team committed to deliver customer excellence.
This is a busy role so we are looking for we are looking for someone who is highly organised, motivated, proactive and can cope under pressure to help us to deliver an excellent service.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- • Educated to a degree level or experience in delivering and supporting applications
Desirable criteria
- • ITIL Foundation
- • PRiNCE2 Foundation
Experience
Essential criteria
- • Working across multiple organisations and in multi-disciplinary teams
- • Working with external suppliers and providers
- • Experience of product delivery and maintenance
- • System administration
- • Understanding requirements and delivering services to customers
- • Incident management
- • Problem identification and resolution
- • Working as part of a team
- • Working in a high pressure environment
Desirable criteria
- • Working in a healthcare setting
- • Experience of project delivery
Knowledge
Essential criteria
- • Principles of application lifecycles
- • Understanding of common application infrastructure, databases and server based applications
- • Implementation in different working environments
- • Record keeping standards
- • Microsoft based environments
Desirable criteria
- • Working knowledge of the NHS
- • Applications in a healthcare setting
Skills and Aptitudes
Essential criteria
- • Confidence and capability to deal and communicate with colleagues and staff at all levels
- • High levels of computer literacy
- • Ability to learn quickly
- • Attention to detail
- • Ability to analyse and solve problems
Desirable criteria
- • Presentation skills
Personal Requirements
Essential criteria
- • Creative and collaborative
- • Empathetic
- • Motivated and proactive
- • Positive attitude to change
Other Requirements
Essential criteria
- • Willing to travel
- • Willing to undertake personal development
- • Flexible approach and willingness to work outside normal hours to meet service demands
- • Participation in an on-call service as required
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Jayne Harkness
- Job title
- Implementation Manager
- Email address
- [email protected]
- Telephone number
- 01228 603705
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