Job summary
- Main area
- ESR
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 262-A-24-6854330
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Parkhouse
- Town
- Carlisle
- Salary
- Dependant on experience
- Closing
- 06/01/2025 23:59
Employer heading
ESR Forms Team Coordinator (HR/People Services)
NHS AfC: Band 4
Job overview
Band 4 ESR Forms Team Coordinator, Permanent, 37.5 hours per week
Our HR/People Services Directorate has an exciting opportunity to work within the Electronic Staff Record (ESR) Services team, to be at the forefront of system development, engagement and data management.
The HR/People Services directorate provides advice and transactional services to employees and managers across the organisation. If you would like to work in a customer friendly, quality focused service; within a collaborative and supportive team, this may be the job for you!
Opportunities for home working are available with this role, in line with our great flexible working policy. Excellent benefits include generous pension, excellent holiday allowance and personal development.
Main duties of the job
We are looking for an enthusiastic database administrator to lead, support and provide day to day supervision to a team of ESR administrators and who shares our Trust values of kindness, respect, collaboration and ambition.
This role will involve supporting a team of ESR Systems Assistants responsible for data input into the ESR System including new starters, leavers and terminations. You will also be responsible for acting as a point of escalation for the team, investigating queries and complaints, service development, reporting/analytics, systems administration, project management and much more.
This is a great opportunity to develop transferable skills, whilst supporting our front line services, and working collaboratively with stakeholders across the organisation to provide an efficient and effective service. Our team is friendly, supportive and receives great feedback from our customers.
The role requires use of web based systems, including ESR (Electronic Staff Record) and Microsoft Office applications. Full training on our systems will be provided to the successful candidate.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust’s sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.
We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability .
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Business Administration or equivalent or level of knowledge
Knowledge
Essential criteria
- Good working knowledge of MS Office Suite
- Knowledge of oracle based systems
Desirable criteria
- Knowledge of Electronic Staff Record (ESR)
Skills
Essential criteria
- Work methodically with accuracy ensuring attention to detail
- The ability to identify opportunities to improve processes; adapt the processes and implement the changes effectively.
- Excellent communication and interpersonal skills, including communicating complex and sensitive information to staff and managers relating to pay
- Well-developed organisation skills
- Proven customer service skills, including the ability to repond appropriately to challenging customers.
- Ability to work to flexibly and to deadlines whilst under pressure, balancing conflicting workloads and being able to respond to frequent interptions to deal with team and customer queries
- Ability to supervise a team of staff
- Ability to use initiative without supervision
- Able to interpret and implement policies and procedures identifying when to intervene and when to escalate concerns
- Ability to provide and receive complex information
- Competent IT skills use of Microsoft Office, emails, internet
Personal Circumstances
Essential criteria
- Ability to travel independently of public transport
Other requirements
Essential criteria
- Support equality and value diversity (KSF Level 2)
Employer certification / accreditation badges
.png "Better Health - Silver")
Documents to download
Further details / informal visits contact
- Name
- Rebecca Robinson
- Job title
- People Services Systems Lead
- Email address
- [email protected]
- Telephone number
- 01228 603901
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