Job summary
- Main area
- Administrative
- Grade
- NHS AFC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 331-L6290624
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Breast Screening Unit Royal Lancaster Infirmary
- Town
- Lancaster
- Salary
- £22,383 pa pro rata
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Receptionist - Breast Screening
NHS AFC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job overview
An exciting opportunity has arisen to join the North Lancashire and South Cumbria Breast Screening Programme team, within University Hospitals of Morecambe Bay NHS Foundation Trust, as a receptionist.
We have permanent fulltime and/or part time positions available based in the breast screening unit at Royal Lancaster Infirmary.
Working days and hours can be negotiated with the successful applicant(s) to fit the needs of the service.
We are looking for evidence of team working as well as the ability to work independently. Someone who has excellent customer service skills and can maintain effective relationships with colleagues across the organisation. Good organisational skills and an ability to focus on, and pay close attention to detail is essential to this role where long periods of concentration is required.
Main duties of the job
The post holder will be part of a team of administrative staff, who will be required to perform a wide range of clerical tasks, including reception work, dealing with booking appointments, dealing with telephone calls and emails, clinic preparation and record keeping under the direction of the Lead Administrator/Administration Manager.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
The reception and registration of service users and patients.
Dealing with telephone and email queries and enquiries from patients, GPs and hospital staff.
To request images from other sites.
To maintain supplies of office stationery and instructions sheets, etc for patients
To process patient documentation
To book appointments.
To deal with both telephone and written enquiries involving the making and changing of appointments via the computer system.
To deal with incoming mail and assisting in the preparation of outgoing mail including appointment letters and information.
Please refer to the full job description and person specification for full details.
Person specification
essential
Essential criteria
- Minimum of 4 GCSE’s to include maths and English
- Previous administration and clerical experience
- Knowledge of computer systems
Desirable criteria
- Previous NHS experience
- Previous experience in reception duties
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carolyn Madden
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01524 591562
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