Job summary
Employer heading
Community Maternity Administrator- Referrals
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job overview
The post holder will be responsible for providing a high quality appointments booking and referral management service for Maternity patients for the Lancaster Midwifery service.
The role incorporates general office duties to all users of the service, in an efficient, professional, and responsible manner.
Functions of the role include providing excellent customer care, and close liaison with the Midwifery team, Obstetric team, Management team and the use of the Electronic Patient Records systems within the trust.
An in depth knowledge of the Hospital EPR system is paramount, to ensure the booking functions are carried out to the required high standards and to provide a speedy, reliable, accurate and professional service. Training will be provided on our systems.
The Community Maternity Admin Support team are one of the first points of contact for Maternity patients; therefore it is important that the staff portray a caring and professional image.
Main duties of the job
- To ensure that all communication are dealt with confidentially and discreetly and that a sensitive approach is used; to respect patient and staff confidentiality at all times.
- Ensure all outgoing and incoming calls are introduced with the Trust name, department name and staff member's name.
- Liaise as necessary with Consultants, Midwives, health records, GPs as well as a range of other health professionals and departments within the Trust (for example, the wards, other specialities, health records) to ensure that the department interfaces efficiently with them.
- Raise any problems or queries with the relevant supervisor
- Ensure compliance with all Trust policies and follow Trust codes of practice regarding any absence, annual, sick and other leave; sickness where possible must be reported to the Supervisor two hours before start of duty on the day of sickness
- To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames as determined by the clinical team and/or line manager.
- Undertake any other duties commensurate with the grade as agreed and delegated by your manager
- To facilitate paper-lite working where appropriate and work with the team to improve processes
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education and qualifications
Essential criteria
- Good general education
- Basic numeracy and literacy
Desirable criteria
- Understanding of IT applications
- ECDL
Experience
Essential criteria
- Have a demonstrable understanding of general office equipment, ie PC, scanner
Desirable criteria
- Previous clerical experience within health care/office setting
- Computer literate in word processing
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claire Pearson
- Job title
- Community Midwife Manager
- Email address
- [email protected]
- Telephone number
- 07794 245079
List jobs with University Hospitals of Morecambe Bay NHS Foundation Trust in Nursing and Midwifery or all sectors